Bottomline Technologies' Create!form Launches KnowledgeLink Online Support Center to Speed and Enhance Customer Support.

Business Editors

WALTHAM, Mass.--(BUSINESS WIRE)--Jan. 13, 2004

Create!form users, like The David J. Joseph Company, to benefit

from fast, 24/7 global self-service access to technical

information, support, and updates

Create!form, Inc. - A Bottomline Technologies (NASDAQ: EPAY) Company and a leading global provider of software products that streamline and e-enable output formatting and delivery of business documents, today announced the release of KnowledgeLink(TM), an online customer support center. KnowledgeLink will provide the company's global customers with convenient, on-demand access to their installation details, the ability to submit and check the status of support requests, and a searchable technical Knowledgebase. Customers can also download patches and updates, request major upgrades, and access user newsletters via KnowledgeLink.

The David J. Joseph Company (DJJ), which is North America's largest iron and steel scrap recycling company, is one of the first Create!form clients to use the new KnowledgeLink site. DJJ's Manager, System Administrations, Ron Schulte, said, "KnowledgeLink enables us to submit and monitor the status of issues, which is a feature I especially like. The Knowledgebase section is very beneficial, making it fast and easy to search and find information on technical issues." Schulte continued, "I also like having the ability to view our current software levels and request upgrades."

Create!form President, Kurt Mueffelmann, said, "The introduction of KnowledgeLink adds even greater value to Create!form's document output management suite of products by providing our extensive global customer base with instant, 24/7 self-service access to key information that can help users maximize Create!form's capabilities within their business enterprise."

KnowledgeLink is now available to all Create!form clients as part of the company's standard Maintenance and Support Plan. The Create!form suite of document output management products streamlines the formatting, intelligent delivery, and archiving of business documents for a wide range of business applications and platforms.

About Create!form, Inc.

Create!form develops and markets a full suite of document output management systems for midrange business applications that streamline and electronically automate output formatting, delivery, and archiving of business documents. Create!form products leverage existing IT investments, enabling companies to transition from hard copies to more efficient, cost-effective electronic output, without reengineering existing systems. The company's regional offices in the United States, Europe and Asia Pacific, and extensive partner network, serve a variety of markets, including manufacturing, distribution, health, government, finance, insurance, and education. Customers include Hallmark Cards, Farmers Insurance, Baxter Healthcare, Dow Chemical and Harley-Davidson. Create!form is a wholly-owned subsidiary of Bottomline Technologies (Nasdaq: EPAY), a leading global technology provider of Financial Resource Management (FRM) solutions and services. Founded in 1989, Bottomline maintains corporate headquarters in Portsmouth, NH and Reading, England. For more information, visit www.createform.com or www.bottomline.com.

Create!form and KnowledgeLink are trademarks of Create!form, Inc. - A Bottomline Technologies Company which may be registered in certain jurisdictions. All other brand/product names are trademarks of their respective holders.

Cautionary Language

This press release may contain forward-looking statements that involve risks and uncertainties, including statements regarding expected benefits of use of the Company's products and future growth or results. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are competition, market demand, technological change, strategic relationships, recent acquisitions, international operations and general economic conditions. For additional discussion of factors that could impact Bottomline Technologies' financial results, refer to the Company's Form 10K filed September 2003, Form 10Q filed May 2003 and any recently filed Form 8K's.