Boston Communications Group Signs Billing Services Customers; Two GSM Wireless Carriers to Implement bcgi Voyager Billing and Customer Care.

Business Editors/High-Tech Writers

WOBURN, Mass.--(BUSINESS WIRE)--Feb. 5, 2003

Boston Communications Group, Inc. (NASDAQ: BCGI), a leading provider of transaction processing solutions for real-time wireless subscriber management, payment services, billing and customer care, today announced that two GSM wireless carriers, NPI Wireless of Traverse City, Mich., and Westlink Communications of Hays, Kans., have signed multi-year contracts to implement bcgi Voyager Billing and Customer Care. The signing of these customers represents continued execution of bcgi's plan to offer postpaid, prepaid and hybrid subscriber management solutions.

bcgi Voyager Billing and Customer Care will provide these two GSM carriers with an end-to-end solution for customer management, including retail operations, inventory management, network provisioning, inter-carrier relations, billing, invoicing, and customer care, within one system. Deployed using bcgi's TOTALsource implementation model, bcgi will provide all aspects of the solution, including initial hardware and software, implementation and conversion services, on-going application support, 7x24 monitoring, alarming, and capacity planning. bcgi TOTALsource provides an end-to-end outsourced environment for the deployment of all bcgi solutions, allowing carriers to get to market quickly and without large capital investments.

bcgi Voyager Billing and Customer Care gives carriers the ability to implement next-generation mobile services using either GSM or CDMA network evolution paths, provide converged voice and data offerings, and enhance customer satisfaction with the resources and assurances of a solution managed by a proven provider. bcgi Voyager Billing and Customer Care also provides flexibility to carrier customers allowing them to quickly create new price plans and integrate new network elements. In addition, the integration of key functions within a single system streamlines carriers' operations and controls costs.

"We chose to convert to bcgi Voyager Billing and Customer Care because its advanced functionality allows us to respond quickly to competitive market pressures, and provides a solid roadmap for the implementation of new innovative services," said Donna Crellin, vice president of operations of NPI Wireless. "In addition, bcgi's TOTALsource solution provides us with a single vendor, low total cost of ownership, and the ability to leverage the resources of bcgi as a trusted partner for outsourced billing."

"Progressive carriers like NPI Wireless and Westlink Communications require a flexible billing solution that allows them to harness the power of their networks and deliver differentiated wireless services to their customers," said E.Y. Snowden, president and CEO of bcgi. "By leveraging bcgi Voyager Billing and Customer Care and bcgi's TOTALsource implementation model, wireless operators are able to reliably outsource their billing and customer care operations - from service deployment to ongoing application maintenance - allowing them to concentrate on the core activities that grow their businesses."

About Boston Communications Group, Inc.

Boston Communications Group, Inc. (NASDAQ: BCGI), an S&P Small Cap 600 Index company and Russell 2000 Index company, is a leader in transaction processing solutions for real-time wireless subscriber management, payment services, billing and customer care. Through these solutions, bcgi delivers prepaid wireless, ATM recharge, mobile commerce and other payment services. Founded in 1988, bcgi provides solutions to carriers through a combination of industry-leading proprietary software applications, a highly scalable transaction processing platform, and its Intelligent Voice Services Network (IVSN). Through this nationwide real-time infrastructure, bcgi provides one or more of its services to approximately 70 wireless carriers and resellers, including five of the top six national carriers. bcgi's software, transaction processing platform and IVSN make up bcgi's Prepaid Wireless service offering, a market leader in one of the highest growth segments of the wireless communications industry. bcgi handles more than three billion minutes of service a year. Please visit the bcgi Web site at http://www.bcgi.net.