Borders Announces Expansion of Title Sleuth Kiosk Capabilities.Business Editors ANN ARBOR Ann Arbor, city (1990 pop. 109,592), seat of Washtenaw co., S Mich., on the Huron River; inc. 1851. It is a research and educational center, with a large number of government and industrial research and development firms, many in high-technology fields such as , Mich.--(BUSINESS WIRE)--March 4, 2002 Customers Now Have Access to the Inventory of Additional Store Locations From the Comfort of Their Favorite Borders Store Borders Title Sleuth(TM) self-service kiosks The self-service kiosk rose with the development of the ATM and adoption by consumers coupled with advanced technologies such as touch-screens. Self-service kiosks are hardware devices that work in combination with self service software, allowing users to perform any number of now offer customers a "Check Other Stores" feature, allowing them to see whether any book, CD, or DVD DVD: see digital versatile disc. DVD in full digital video disc or digital versatile disc Type of optical disc. The DVD represents the second generation of compact-disc (CD) technology. is available in up to five other Borders stores. The new capability allows customers an easily accessible shopping resource when a title is out of stock. If a Borders store in the area has the title, a quick phone call at the information counter will place it on hold for pick-up. Title Sleuth's access to regional inventories empowers customers to help themselves, making shopping more convenient and providing an alternative to special ordering when waiting just isn't possible. "By providing services, like Title Sleuth, we educate and aid our customers, differentiating ourselves from our competitors in the customer service arena," said Tami Heim, President of Borders Stores and Borders.com. "Not only does the "Check Other Stores" function of Title Sleuth increase our ability to serve our customers, it also allows for leveraging of regional inventories and maximizes profitability in our stores." Borders has installed thousands of Title Sleuth self-service computer stations in stores across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . This visionary technology allows customers to check the availability of a particular book, CD or movie. If the title is available in the store, Title Sleuth displays a store map showing the customer where to find it. In addition, Title Sleuth offers access to hundreds of upcoming local event listings, title reviews and recommendations. The popularity of Borders Title Sleuth technology led to an average of 1.6 million customer searches per week, nation-wide, in 2001. Borders Group, Inc., (NYSE NYSE See: New York Stock Exchange :BGP (Border Gateway Protocol) The routing protocol that is used to span autonomous systems on the Internet. It is a robust, sophisticated and scalable protocol that was developed by the Internet Engineering Task Force (IETF). ) is a leading global retailer of books, music, video and other information and entertainment items with stores in the United States, United Kingdom, Australia, New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , Singapore, and the commonwealth of Puerto Rico Puerto Rico (pwār`tō rē`kō), island (2005 est. pop. 3,917,000), 3,508 sq mi (9,086 sq km), West Indies, c.1,000 mi (1,610 km) SE of Miami, Fla. . A FORTUNE 500 company headquartered in Ann Arbor, Mich., Borders Group employs 32,000 worldwide and operates over 360 Borders domestic superstores, 22 international Borders stores, 36 Books etc. locations and approximately 825 Waldenbooks stores. Teamed with Amazon.com, the company also offers online shopping through Borders.com (www.borders.com) More detailed information for journalists is available at www.bgimediacenter.com. Financial data is hosted on www.bordersgroupinc.com and information on Borders stores is available through www.bordersstores.com. |
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