Boole & Babbage Maximizes Service Levels at Sabena Airlines; Power Modules for SAP R/3 Ensure Availability of Airline's Business-Critical Systems.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 27, 1997--Boole & Babbage, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BOOL), the leader in service level management, today announced that Sabena Airlines, Belgium's national airline and largest aviation company, has chosen the Boole & Babbage Power Modules for SAP R/3 solution. With this implementation, the airline is able to minimize the threat of interrupted availability of its business-critical applications to meet the service level agreements demanded by its worldwide customers, and maintain its global competitive edge. As one of the world's longest-flying-scheduled carriers and with approximately 10,000 employees worldwide, Sabena provides passenger services to more than 100 destinations in 48 countries. To maintain its impeccable im·pec·ca·ble adj. 1. Having no flaws; perfect. See Synonyms at perfect. 2. Incapable of sin or wrongdoing. [Latin impecc service levels, the airline has adopted the Power Modules for SAP R/3 technology to manage its multi-platform computing infrastructure which builds upon multiple versions of UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , as well as SAP R/3 systems and application resources. "Prior to the implementation of the Boole & Babbage Power Modules for SAP R/3, we were constantly in a 'fire-fighting' mode when users would call to inform us of a problem," said Emile de Mesmaeker, head of production at Sabena Airlines. "With the Power Modules, we are able to automatically correct a problem before users even become aware that one exists. In fact, we can pinpoint the exact source of the problem, whether it be on a UNIX server A medium to large-scale computer system in a network that runs under Unix. Unix servers are widely used as application servers and database servers and are available from a variety of vendors, including Sun, IBM, HP and others. , SAP application, or somewhere on the network." "In the airline industry, there are many interrelated in·ter·re·late tr. & intr.v. in·ter·re·lat·ed, in·ter·re·lat·ing, in·ter·re·lates To place in or come into mutual relationship. in conditions which provide the passenger with the highest possible level of service," added de Mesmaeker. "If any of these components are unavailable, the passenger suffers and this affects the airline's reputation which then impacts revenue. Management of our services from end-to-end is absolutely key to Sabena; and 24x7 availability is absolutely critical for our applications such as flight scheduling, reservation systems, seating, luggage transfer, and crew assignment. "For instance, a simple request for ensuring that a passenger receives the right meal requires a combination of information from stock management, catering, flight and passenger data which is all stored on our UNIX and SAP R/3 servers." About Boole & Babbage Boole & Babbage is a worldwide leader in availability and service level management for distributed systems Distributed systems (computers) A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software. . Its Enterprise Automation product lines provide a flexible and scalable set of solutions for the entire IT enterprise including systems, applications, middleware Software that functions as a conversion or translation layer. It is also a consolidator and integrator. Custom-programmed middleware solutions have been developed for decades to enable one application to communicate with another that either runs on a different platform or comes from a , databases and Web technologies. The Boole & Babbage set of solutions is currently used by many Fortune 1000 companies to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. all the IT operations into a coherent business view and reduce overall business costs. Founded in 1967, Boole & Babbage is the oldest independent software vendor in the systems management industry and today is a $200+ million company with 900 employees and 43 offices in 26 countries. Corporate headquarters are located in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . For more information, visit us on the Web at www.boole.com, or call 800/544-2152. -0- Note to Editors: Boole & Babbage is a registered trademark of Boole & Babbage, Inc. All other trademarks mentioned herein are the property of their respective owners. CONTACT: Boole & Babbage U.S. Janet Martin, 408/526-3487 jmartin@boole.com http://www.boole.com or Boole & Babbage Europe Jan Thijs Van Wijngaarden, +49/2102-400-500 jwij@bbe.bbedus http://www.boole.com |
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