Boole & Babbage Develops `Out-of-Box' Integration Solution For COMMAND/POST and Peregrine Systems ServiceCenter.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--January 12, 1999-- connect ServiceCenter Streamlines Enterprise and Help Desk Operations Management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. , Enhances Best-of-Breed Interoperability Boole & Babbage(R) (Nasdaq:BOOL) and Peregrine Systems  This article about a company does not make it clear whether the subject meets the Wikipedia criteria for . (R) (Nasdaq:PRGN) today announced the availability of a new product from Boole & Babbage, called COMMAND/POST connect ServiceCenter(R). It provides advanced integration out-of-the-box between the industry-leading, best-of-breed service level management solution from Boole & Babbage, COMMAND/POST(R), and the Peregrine Systems Infrastructure Service Desk solution, ServiceCenter(R). The connect ServiceCenter integration solution makes it easier for customers to manage their end-user environment to ensure the fastest possible response to issues that might affect the availability of mission-critical applications. By leveraging the capability of Boole & Babbage's COMMAND/POST to correlate and consolidate event information from a problem "storm," the single, underlying problem is identified and connect ServiceCenter automatically generates a problem ticket. Peregrine Systems ServiceCenter then automatically prioritizes, logs, tracks and dispatches personnel accordingly until the problem is resolved. Resolution is communicated back to COMMAND/POST, and the ticket is closed. With this process, confusion, diagnosis time, manual error (from problem ticket entry, and sometimes double entry) and overall costs are reduced. The enterprise service desk can quickly and proactively communicate and resolve issues. Because trouble ticketing is automated, it is more consistent and simplifies historical reporting which can be displayed from an end-to-end perspective using COMMAND/POST, or from the ServiceCenter Problem Management Client. The connect ServiceCenter solution makes a more compelling case for the selection of best-of-breed options over frameworks. Research by the GartnerGroup, a Stamford, CT-based research firm, indicates that 70% of framework (Tivoli TME See Tivoli Systems Management Software. , Computer Associates TNG TNG Training TNG The Next Generation TNG Tongue TNG The Newspaper Guild (Union) TNG Transitional National Government TNG Telescopio Nazionale Galileo (national facility of the Italian astronomical community) , etc.) implementations are likely to fail. Constituting a very large investment, frameworks take several years to implement, are difficult to deploy and do not adapt to the fast-changing world of IT. Other leading analyst firms recommend that enterprises implement best-of-breed solutions instead, starting with the highest payback projects first, typically the enterprise console for availability/service level management and enterprise service desk (these two solutions are also likely to be acquired concurrently). "We have long urged clients to use enterprise console functions as a key integration point for systems and network management information, with a peer-level interface to help desk automation. Vendors delivering this type of integration enable users to realize immediate value," says Herb VanHook, vice president of the META Group, also based in Stamford, Connecticut Stamford is a city in Fairfield County, Connecticut, United States. According to 2006 Census Bureau estimates, the population of the city is 119,261, making it the fourth largest city in the state. . COMMAND/POST is the enterprise console of choice for many large organizations. "Boole & Babbage is dedicated to delivering solutions that make it easier for customers to manage their distributed systems Distributed systems (computers) A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software. and IT infrastructure, increase service levels and lower costs," said Gary Read, senior director of client/server product marketing at Boole & Babbage. "With the integration between COMMAND/POST and ServiceCenter via connect ServiceCenter, our mutual customers receive the top quality products with the richest functionality." "The Peregrine ServiceCenter and Boole & Babbage COMMAND/POST solutions are complementary, and both are considered best-of-breed with a reputation for fast implementation and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ," said Rick Berzle, vice president of worldwide marketing for Peregrine Systems. "We believe connect ServiceCenter broadens both companies' ability to provide a comprehensive service level management solution. The expanded integration that connect ServiceCenter delivers also gives our customers a more compelling reason to bypass limiting and costly framework solutions for best-of-breed options." Available immediately, pricing for connect ServiceCenter starts at $15,000 and quantity discounts are available. Customers must have installed Boole & Babbage COMMAND/POST 4.1 and Peregrine ServiceCenter 2.0 SCAutomate(TM) (formally known as AXCES). Contact Boole & Babbage at 1(800)544-2152. About COMMAND/POST The COMMAND/POST family of solutions provides end-to-end service level management for ensuring availability of networked applications. Through the business process views of the COMMAND/POST enterprise management console A terminal or workstation used to monitor and control a network. See Microsoft Management Console. , IT staff can greatly reduce complexity while proactively monitoring the health of the entire IT infrastructure. The COMMAND/POST agent technology enhances the enterprise console's application management capabilities with alert management, event correlation Event Correlation is the processes involved with reducing a large number of incident alerts to a much smaller, more manageable number within automated monitoring and incident/problem management in a Support Management System. and multi-tiered automation. The COMMAND/POST solution forms the cornerstone of the Boole & Babbage Desired State Management initiative to provide a workable, turnkey solution for managing service levels in alignment with business policies. About Peregrine Systems Peregrine Systems is the leading provider of Infrastructure Management solutions. True Infrastructure Management unites the unique disciplines of the Enterprise Service Desk, Asset Management, and Facilities Management The management of a user's computer installation by an outside organization. All operations including systems, programming and the datacenter can be performed by the facilities management organization on the user's premises. through common shared data. Peregrine Systems solutions address all aspects of organizational infrastructure, from information technology to the buildings and real estate assets housing the technology and people of the organization. The merging of these disciplines results in a more thorough understanding of the impact of events and change upon the investment decisions of a company. Founded in 1981, Peregrine Systems is headquartered in San Diego, California “San Diego” redirects here. For other uses, see San Diego (disambiguation). San Diego is a coastal Southern California city located in the southwestern corner of the continental United States. As of 2006, the city has a population of 1,256,951. with offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. as well as in the United Kingdom, Canada, France, Germany, Denmark, Netherlands, Sweden, Australia and Singapore. Peregrine Systems also has partners and distributors located throughout these regions and in Latin America. More information on Peregrine Systems is available on the World Wide Web at http://www.peregrine.com About Boole & Babbage Boole & Babbage is a worldwide leader in availability and service level management for distributed systems. Its Enterprise Automation product lines provide a management solution for the entire IT enterprise that encompasses systems, applications, middleware, databases and Web technologies. The Boole & Babbage set of solutions is currently used by large manufacturing companies, domestic and international government agencies, the majority of the world's largest financial institutions, airlines, IT outsourcers and utilities to improve service levels and reduce IT management costs. Founded in 1967, Boole & Babbage is the oldest publicly traded independent software vendor in the systems management industry and today is approximately a $225 million company with 930 employees in 43 offices in 26 countries. Corporate headquarters are located in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . For more information, visit us on the Web at www.boole.com, or call (800) 544-2152. Boole & Babbage, Inc. is a Tivoli (NYSE NYSE See: New York Stock Exchange : IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) ) premiere partner, a Hewlett-Packard (NYSE: HWP HWP Height (and) Weight Proportionate HWP Half-Wave Plate HWP Highway Patrol HWP Height Weight Proportional HWP Hewlett-Packard Corporation (stock symbol) HWP Hydrolyzed Whey Peptides ) premier partner, an IBM (NYSE: IBM) BESTeam Member, and a Microsoft (Nasdaq:MSFT MSFT Microsoft (stock symbol) MSFT Movimento Sociale Fiamma Tricolore (Italy) MSFT Multi-Stage Fitness Test MSFT Master of Science in Family Therapy MSFT Macalester Students for Fair Trade ) Solutions Developer. -0- Note to Editors: Boole & Babbage and COMMAND/POST are registered trademarks of Boole & Babbage, Inc. Peregrine Systems and ServiceCenter are registered trademarks and SCAutomate is a trademark of Peregrine Systems, Inc. All other product names and trademarks are the property of their respective owners. |
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