Boole & Babbage Delivers Enhanced Automated Call Escalation Product; Improves Service, Productivity Levels.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Nov. 24, 1997-- PhonePoint 2.1 Now Shipping for COMMAND/POST and MAX/Enterprise Users Boole & Babbage Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BOOL), the leader in service level management for distributed systems Distributed systems (computers) A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software. , today announced the immediate availability of PhonePoint(TM) 2.1. An automated call-escalation product that works in concert with the market leading Boole & Babbage COMMAND/POST(R) enterprise management console A terminal or workstation used to monitor and control a network. See Microsoft Management Console. , PhonePoint speeds problem recovery and extends the reach of the traditional support service desk with advanced voice notification, escalation and response capabilities. PhonePoint 2.1, now running on the Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT platform, gains significant performance improvements with the robust NT-operating system and features broader scheduling and communication enhancements to ensure IT organizations meet service requirements. With greater emphasis on service delivery, the imperative to meet or exceed end-user demands is increasingly rising in importance. By extending the Boole & Babbage COMMAND/POST event notification Event notification is a term used in conjunction with communications software for linking applications that generate small messages (the "events") to applications that monitor the associated conditions and may take actions triggered by events. capabilities to anywhere there is a touch-tone telephone, PhonePoint ensures that IT service levels are not compromised. Acting as a "virtual Help Desk operator," PhonePoint automatically dials out to on-call technicians and allows the support person to give remedial instructions over a touch-tone phone. Multiple dial-out notification capabilities can also be used to keep customers informed of problem status. New advanced scheduling capabilities in PhonePoint 2.1 expand contact procedures to broaden IT support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for greater accessibility and mobility to support personnel. Through a set of new embedded properties, PhonePoint 2.1 can now accommodate complex scheduling requirements which may encompass personnel shift rotations and holiday schedules, providing users with added flexibility in determining how and when to contact support personnel. PhonePoint 2.1 also introduces an API interface which allows users to synchronize personnel contact information in their existing database, without converting to a new release, thereby reducing operational costs and complexity. Additionally, the new release simplifies communication delivery by providing comprehensive support for alpha-numeric paging. With this new function, actual text messages can be displayed from the Boole & Babbage COMMAND/POST management console directly to an alpha-pager via PhonePoint 2.1. "With PhonePoint, our customers can extend the reach of the operations center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. to anywhere there is a phone -- this includes not just notification but also the ability to take an action via the telephone keypad A telephone keypad is a keypad that appears on a “Touch Tone” telephone. It was standardised when the Dual-tone multi-frequency (DTMF) system was introduced in the 1960s, and replaced the rotary dial. ," said Gary Read, senior marketing director, client/server, at Boole & Babbage. "Many of our customers around the world are already experiencing greater productivity, service and cost benefits with this latest release." Pricing and Availability PhonePoint 2.1, running on Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. platforms, is available immediately for COMMAND/POST and MAX/Enterprise(R) users. Pricing begins at $40,000. For more information, call 800/544-2152. About COMMAND/POST COMMAND/POST, the flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. in the Boole & Babbage Enterprise Automation solution set, presents an integrated, consolidated view of the entire IT topology, including all levels and types of hardware, the expanding middleware layer and business-critical end-user applications. COMMAND/POST gives users a central command and control point for availability, fault management and automated operation throughout the enterprise environment. It detects, correlates, and automatically corrects malfunctions to restore availability. COMMAND/POST can manage virtually any computer, workstation, LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , WAN and communications device Typically refers to a terminal used to send voice, video or text. Mobile phones, wireless PDAs and personal computers equipped with microphones, speakers and cameras are all considered communications devices. See modem. -- regardless of system application or protocol. About Boole & Babbage Boole & Babbage is a worldwide leader in availability and service level management for distributed systems. Its Enterprise Automation product lines provide a flexible and scalable set of solutions for the entire IT enterprise including systems, applications, middleware, databases and Web technologies. The Boole & Babbage set of solutions is currently used by many Fortune 1000 companies to centralize all the IT operations into a coherent business view and reduce overall business costs. Founded in 1967, Boole & Babbage is the oldest independent software vendor in the systems management industry and today is a $200+ million company with 900 employees and 43 offices in 26 countries. Corporate headquarters are located in San Jose, Calif. For more information, visit us on the Web at www.boole.com, or call 800/544-2152. -0- Note to Editors: Boole & Babbage, COMMAND/POST and MAX/Enterprise are registered trademarks of Boole & Babbage Inc. PhonePoint is a registered trademark of Boole & Babbage Inc. All other trademarks mentioned herein are the property of their respective owners. CONTACT: Boole & Babbage Inc. Janet Martin, 408/526-3487 jamartin@boole.com or FitzGerald Communications Inc. Clay Helm, 408/562-6324 chelm@fitzcomm.com |
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