Boole & Babbage COMMAND/POST Selected by Shell Services International to Manage Worldwide IT Infrastructure.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Aug. 13, 1998-- End-to-End Reach Allows Shell Services International to Focus on Service Level; Management and Realize a Rapid Return on Investment Boole & Babbage, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BOOL), a leader in availability and service level management for distributed systems Distributed systems (computers) A distributed system consists of a collection of autonomous computers linked by a computer network and equipped with distributed system software. , today announced that its COMMAND/POST(R) solution has been selected by Shell Services International (SSI (1) See server-side include and single-system image. (2) (Small-Scale Integration) Less than 100 transistors on a chip. See MSI, LSI, VLSI and ULSI. 1. (electronics) SSI - small scale integration. 2. ) to provide comprehensive enterprise management for its global IT services. By leveraging the ability of COMMAND/POST to manage all technologies from a single point-of-control, SSI will be able to deliver higher levels of service to its customers. The COMMAND/POST solution will be deployed in SSI operational centers including Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the ; Rijswijk, The Netherlands; Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. , Malaysia; and Melbourne, Australia. Shell Services International manages IT infrastructure for the multi-billion dollar Royal Dutch/Shell Group and other customers. Having the ability to manage global IT operations from an end-to-end business service perspective is critical to its ongoing success. "We had previously deployed COMMAND/POST at our Houston Operations Center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. and were extremely pleased with its scalability and end-to-end reach," stated Richard Schmidt, Service Integration Process Officer for SSI. "Because of our success with the COMMAND/POST product in Houston, we have decided to deploy the solution worldwide as our strategic enterprise manager of managers platform. We are pleased to expand our partnership with Boole & Babbage." One of the critical items that led to SSI's decision was the ability of COMMAND/POST to manage all of the components in their IT environment. COMMAND/POST brings together multiple "element managers" deployed in the SSI environment, including HP OpenView HP OpenView was a Hewlett Packard product range consisting of an extensive portfolio of network and systems management products. In 2007 the entire HP OpenView portfolio was rebranded under the strengthened HP Software name. , BMC Patrol See PATROL. , Sun Net Manager and NetIQ AppManager, and it will be tightly integrated with Peregrine ServiceCenter. The Boole & Babbage COMMAND/POST solution was selected for its advanced functionality. The strong event management features in COMMAND/POST were key in SSI's decision. These features support the application of SSI's comprehensive Alert Resolution Process (ARP), which ensures all problems are tracked and resolved within the guidelines of formal service level agreements. The ARP process has become a competitive advantage for SSI over other outsourcing vendors. SSI will collect true end-to-end response time statistics that will be collated through the COMMAND/POST solution. By measuring response times from an end-user perspective, staff can be alerted as soon as problems start to occur and can correct them before they have an effect on the business. "We are very pleased that Shell Services International has selected the COMMAND/POST solution as the backbone of its management infrastructure for its large, diverse IT environment," said Gary Read, senior director of client/server marketing at Boole & Babbage. "COMMAND/POST is the most widely deployed service level management solution, and we're very happy that our solutions have received this endorsement from yet another of the world's leading companies." About COMMAND/POST The COMMAND/POST family of solutions provides end-to-end service level management for ensuring availability of networked applications. Through the business process views of the COMMAND/POST enterprise management console A terminal or workstation used to monitor and control a network. See Microsoft Management Console. , IT staff can greatly reduce complexity while proactively monitoring the health of the entire IT infrastructure. Pre-configured COMMAND/POST Power Modules enhance the enterprise console's capabilities with agent-driven features such as alert management, event correlation Event Correlation is the processes involved with reducing a large number of incident alerts to a much smaller, more manageable number within automated monitoring and incident/problem management in a Support Management System. and multi-tiered automation. The COMMAND/POST solution forms the cornerstone of the Boole & Babbage Desired State Management initiative to provide a workable, turnkey solution for managing service levels in alignment with business policies. About Shell Services International Shell Services International (SSI) is a Global IT & Business solutions provider delivering services both to the Royal Dutch/Shell Group and increasingly to the global market. With close to 4500 staff in offices from Houston to Melbourne, and reaching more than 125 countries, it provides a wide range of services and solutions. Including business process consulting; information technology management, development and support; systems integration; procurement and supply chain management services; financial and accounting services; human resources professional services and other shared support service functions. For further information contact; in the U.S. -- 001 713 241 1655; in Europe and Africa -- 0031 70 377 4115; in Asia/Pacific and Middle East -- 0061 3 9666 5508. Boole & Babbage Boole & Babbage is a worldwide leader in availability and service level management for distributed systems. Its Enterprise Automation product lines provide a management solution for the entire IT enterprise that encompass systems, applications, middleware, databases and Web technologies. The Boole & Babbage set of solutions is currently used by large manufacturing companies, domestic and international government agencies, the majority of the world's largest financial institutions, airlines, IT outsourcers and utilities to improve service levels and reduce IT management costs. Founded in 1967, Boole & Babbage is the oldest publicly traded independent software vendor in the systems management industry and today is approximately a $225 million company with 930 employees in 43 offices in 26 countries. Corporate headquarters are located in San Jose. For more information visit Boole & Babbage on the Web at www.boole.com, or call 800/544-2152. Note to Editors: Boole & Babbage, Inc. is a Tivoli Premiere Partner, a Hewlett-Packard (NYSE NYSE See: New York Stock Exchange :HWP HWP Height (and) Weight Proportionate HWP Half-Wave Plate HWP Highway Patrol HWP Height Weight Proportional HWP Hewlett-Packard Corporation (stock symbol) HWP Hydrolyzed Whey Peptides ) Premier Partner, an IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE:IBM) BESTeam Member, and a Microsoft (NASDAQ:MSFT MSFT Microsoft (stock symbol) MSFT Movimento Sociale Fiamma Tricolore (Italy) MSFT Multi-Stage Fitness Test MSFT Master of Science in Family Therapy MSFT Macalester Students for Fair Trade ) Solutions Developer. Boole & Babbage and COMMAND/POST are registered trademarks of Boole & Babbage, Inc. All other product names and trademarks mentioned herein are the property of their respective owners. CONTACT: Boole & Babbage, Inc. Janet Martin, 408/526-3487 jamartin@boole.com http://www.boole.com |
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