Book Links Customer Service and Bottom Line.Business, Feature Editors & Education Writers COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--March 19, 2001 In his recently released book, YOUR CUSTOMER $YSTEM, Dr. Daniel R. Price outlines a new strategy for improving customer service using a systems approach. Readers learn how to use the Better Business Bureau's Excellence In Customer Service (EICS EICS European Internet Chess Server EICS Excellence in Customer Satisfaction ) Award criteria to make more money and win awards. His work is based upon his experience as an evaluator for the EICS Award and his work with the Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality programs. The book is now available at Dr. Price's website at http://www.winning-ways.com and will be in bookstores soon. "I wanted to give people a way to improve their customer service, satisfaction, and loyalty that is practical and has an immediate impact. This new approach integrates all of these three and more so that people have a systematic approach for customer success," reports Price. "I wanted to see companies and customers win. But I didn't see other books like this so I researched what winning companies did and crafted this guide." Price has over 27 years of management experience in business, government, and education. He is developing a companion field book and reference guide to the book, plus he is writing two books on project management. Price also serves as an adjunct adjunct (aj´ungkt), n a drug or other substance that serves a supplemental purpose in therapy. adjunct professor at Colorado Technical University Colorado Technical University (CTU) is a system of proprietary for-profit colleges in the United States providing career training, accredited programs, and college degrees in a variety of areas. CTU grants bachelor's, master's and doctoral degrees. . Price is the President of Winning Ways Management Inc., a business consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a that offers customized workshops in customer systems and project management. For more information on these, to schedule him to speak to your group, or order his book, please contact him at Winning Ways Management Inc. at 719/685-2474 or visit www.winning-ways.com. |
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