Boeing Employees Credit Union Enhances Member Services with Talisma Knowledgebase.Members to Benefit from Powerful Industry-Leading Knowledge Base Solution BELLEVUE, Wash. -- Talisma[R] Corporation (www.talisma.com) the market leader in enterprise Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) solutions, today announced that BECU BeCu Beryllium Copper BECU Boeing Employees Credit Union BECU Brethren Employees' Credit Union (Church of the Brethren) BECU Body Electronic Control Unit (automotive) BECU Bowater Employees Credit Union (Boeing Employees Credit Union), one of the nation's largest credit unions, has deployed Talisma's award-winning knowledge base solution to improve member services to more than 445,000 members. Prior to deploying Talisma Knowledgebase, BECU was using an in-house system to manage the organization's data. By leveraging Talisma's solution, BECU will improve employee access of internal product and process information by creating an effective Web self-service solution for more than 400 member consultants. "Our stagnant data was limiting our consultants' ability to effectively serve our members," said Marc Healy, Director of Member Solutions, BECU. "For years we've worked hard to manage our information effectively, and after seeing Talisma's solution and expertise, we knew that we had the opportunity to take a big step forward. BECU is very excited to be working with Talisma to improve our service to our members." Talisma Knowledgebase streamlines the entire documentation process for companies to share information with employees, customers, and partners. The flexible, self-learning knowledge base captures and presents current, relevant information to customers in a Web self-service mode, and to agents through a flexible portal within a single screen agent interface. BECU has already realized a rapid ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). as Talisma Knowledgebase was delivered ahead of schedule and within budget. In addition, BECU consultants have benefited from Talisma's knowledge base best practices to provide top-notch service to its members. "We're seeing a trend in the number of financial institutions that are implementing knowledge base solutions to improve customer service," said Dan Vetras, President & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Talisma. "Talisma is pleased to be working with one of the nation's top credit unions and helping them to deliver an exceptional customer experience to its members. BECU's Talisma Knowledgebase deployment is further validation that both organizations are leaders in their respective industries." About BECU With more than 445,000 members and more than $6.6 billion in assets, BECU is the largest credit union in Washington and one of the top financial cooperatives in the country. BECU currently operates 35 locations in grocery stores and two main financial centers in Everett and Tukwila. All Washington state residents are eligible to join BECU. For more information, visit www.becu.org. About Talisma Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma's solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledge base. Talisma's global customers include Aetna, AOL (A division of Time Warner, Inc., New York, NY, www.aol.com) The world's largest online information service with access to the Internet, e-mail, chat rooms and a variety of databases and services. , Aviva, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , Canon, ChevronTexaco, Citibank, Coast Capital Savings Coast Capital Savings is a credit union based in Surrey, British Columbia, and is the second largest Credit Union in Canada. The credit union was created out of a union between Richmond Savings Credit Union and Pacific Coast Savings Credit Union in 2000. , Daimler-Chrysler, Dell, DHL, Eli Lilly Federal Credit Union, Ford, HGTV HGTV Home and Garden Television , Intuit, University of Alabama The University of Alabama (also known as Alabama, UA or colloquially as 'Bama) is a public coeducational university located in Tuscaloosa, Alabama, USA. Founded in 1831, UA is the flagship campus of the University of Alabama System. , Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com. |
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