Boeing Employees' Credit Union Selects Blue Pumpkin Software; User-Friendly Enterprise-Wide Workforce Management Solution Saves Time and Increases Productivity.

Business Editors

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Jan. 10, 2000

Blue Pumpkin Software announced today that Boeing Employees' Credit Union, the third largest credit union in the United States, has selected the company's PrimeTime Enterprise workforce management solution to automate their scheduling process.

Agents at the Boeing Employees' Credit Union (BECU) member services contact center handle various types of calls such as account inquiries, loan information, and product or service orders. The 160 agents employed answer approximately 8,000-10,000 calls per day and are available to help the credit union's 250,000+ worldwide members six days per week. Producing schedules for this group had always been a tedious process, taking up to eight hours to complete a one-week schedule.

"We chose PrimeTime Enterprise because it was very user-friendly," said Pam Treischel, BECU's Call Center Manager. "After just a few hours of training, we were able to create a very effective schedule in under a half hour. And instead of spending an hour each day updating the schedule, we can make intra-day adjustments within minutes. There just isn't another enterprise-wide solution that comes close to offering what PrimeTime does, especially when it comes to ease of use."

Since implementing PrimeTime Enterprise, Treischel has been able to produce more accurate schedules that provide optimum phone coverage during peak hours. As a result, BECU is now better able to meet their members' demands and service level objectives.

About Boeing Employees' Credit Union

Founded in 1935, Boeing Employees' Credit Union has grown to become the largest financial cooperative in the state of Washington and the third largest credit union in the nation. It serves over 250,000 members worldwide and has assets of over $2.9 billion. BECU has two full-service financial centers in Washington. For more information, visit their web site at www.becu.org.

About Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management software solutions designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the right agents with the right skills are in the right place at the right time. Awarded Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. Blue Pumpkin PrimeTime products are network-enabled, and users are able to designate any Windows 95, 98 or NT PC as a server. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. Blue Pumpkin has tested and confirmed that the PrimeTime suite of products is Year 2000 compliant. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756.