Boeing Awards IBM Multi-Year Voice Communications Contract.Business Editors ARMONK, N.Y.--(BUSINESS WIRE)--Aug. 29, 2003 IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) today announced that it has been awarded a three-year contract, with extension options, to manage the Boeing corporate-wide voice communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . Estimated at $160 million, the contract covers voice services to the Boeing network of nearly 150,000 users. IBM is instituting variable pricing Most firms use a fixed price policy. That is, they examine the situation, determine an appropriate price, and leave the price fixed at that amount until the situation changes, at which point they go through the process again. for a broad spectrum of services, such as telephony systems and applications support, voicemail, audio conferencing See audioconferencing. and operator services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by . IBM, working with Verizon, will implement a comprehensive voice management system to provide highly reliable and cost-effective service to Boeing users throughout the United States. "Even in a computer-based world, voice communications remains crucial for conducting business," said Christopher J. Kent, Vice President, Information Technology Services, Boeing Shared Services shared services, n.pl the administrative, clinical, or other service functions that are common to two or more hospitals or their health care facilities and used jointly or cooperatively by them. Group. "Our selection of IBM and its partner reflects our confidence in IBM's ability to deliver world-class service to our many thousands of users." "Boeing has one of the corporate world's largest and most extensive telephone systems," said Todd Kirtley, General Manager, Industrial Sector, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. . "IBM's service will help Boeing reap gains in operational efficiency and cost management." About The Boeing Company The Boeing Company is the world's leading aerospace company, with its heritage mirroring the history of flight. It is the largest manufacturer of satellites, commercial jetliners and military aircraft. The company is also a global market leader in missile defense, human space flight and launch services. In terms of sales Terms of sale Conditions under which a firm proposes to sell its goods or services for cash or credit. , Boeing is the largest U.S. exporter. Boeing employs close to 160,000 people, in more than 70 countries and 38 states within the U.S. The global reach of the Chicago-based company includes customers in 145 countries. Total company revenues for 2002 were $54.1 billion. About IBM Global Services IBM Global Services is the world's largest information technology services and consulting provider, generating over $36 billion in 2002. Approximately 180,000 professionals serve customers in over 160 countries, providing the entire spectrum of customers' e-business needs -- from the business transformation and industry expertise of IBM Business Consulting Services to hosting, infrastructure, technology design and training services. IBM Global Services delivers integrated, flexible and resilient processes -- across companies and through business partners -- that enable customers to maximize the opportunities of an on-demand business environment. |
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