Boehringer Ingelheim saves over $0.5m by preventing systems downtime with message masterA Enterprise Alert.Summary: Derdack (www.derdack.com), provider of mobile messaging platforms and notification workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. software today announced that Boehringer Ingelheim, a leading pharmaceutical company, has integrated Derdack's message masterA Enterprise Alert into its IT infrastructure. Derdack (www.derdack.com), provider of mobile messaging platforms and notification workflow software today announced that Boehringer Ingelheim, a leading pharmaceutical company, has integrated Derdack's message masterA Enterprise Alert into its IT infrastructure. The software is used to ensure maximum systems uptime The time during which a system is working without failure. Contrast with downtime. See availability. and when faults do occur, e.g. with Windows servers See Windows Server 2003, Windows Home Server, Windows 2000 and Windows NT. , they can be immediately rectified rectified refined; made straight. . "By giving us the ability to solve problems before it affects our business users we have lowered our business risks and message masterA Enterprise Alert more than paid for itself after the first two faults were fixed. Dealing more effectively with these alerts has saved us over $0.5m in lost company wide staff productivity," said Jasper Zwarts, IT Network Engineer, Boehringer Ingelheim. Every time Boehringer Ingelheim is able to rapidly recover from a fault, it saves literally hundreds of hours of staff productivity. The IT department can now offer a more proactive service and maintain high levels of availability which ensures they provide an efficient and reliable IT infrastructure with a lower risk of business interruption INTERRUPTION. The effect of some act or circumstance which stops the course of a prescription or act of limitation's. 2. Interruption of the use of a thing is natural or civil. . Without any method of notification workflow, Boehringer Ingelheim faced an unacceptable level of risk of interruption to its business continuity. Zwarts commented, "We looked at a number of alternatives but it soon became clear that message masterA Enterprise Alert was a robust product and well suited to our requirements. Working with its intuitive Windows interface makes ongoing maintenance a simple process." Common faults include interruption to the power supply or the server room over heating and this could lead to servers automatically shutting down. message masterA Enterprise Alert is now interfaced with an internal system that monitors the status of the servers and the uninterruptible power supply See UPS. (hardware) Uninterruptible Power Supply - (UPS) A battery powered power supply unit that is guaranteed to provide power to a computer in the event of interruptions in the incoming mains electrical power. (UPS). If an event occurs, an alert is sent via SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. to a member of the on-call on-call Hospital practice adjective Referring to a status in which a physician can be reached and arrive at the hospital within 30 mins of being paged support team. And even going beyond simple send-and-forget notifications message masterA Enterprise Alert's automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. workflow ensures the alert is escalated to the next person in the chain if message delivery fails or an acknowledgement is not received, "message masterA Enterprise Alert gives us complete confidence that any factors that affect our Windows servers will be immediately notified to the relevant support member. Faults can therefore be fixed with minimum impact on the company. This is especially important where they occur over the weekend and we can now minimise the impact on IT service availability during our core business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a . I would estimate that we have improved systems uptime by 1%," concluded Zwarts. Matthes Derdack, Managing Director of Derdack commented, "Boehringer Ingelheim relies on continual availability of its IT systems and the implementation of notification workflow software has enabled the company to react to problems more efficiently and thus operate high levels of business service availability." 2008 Al Bawaba (www.albawaba.com) 2008 Al Bawaba (Albawaba.com) Provided by Syndigate.info an Albawaba.com company |
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