Bluefly Wins International Service Excellence Award.Virtual contact center recognized as world leader in customer service NEW YORK -- Bluefly's virtual contact center was awarded the International Service Excellence Award at the 2008 International Service Excellence Awards held in Anaheim, CA during the North American Conference on Customer Management. Beating 26 other submissions, Bluefly topped the International Council of Customer Service Organizations' (ICCSO) Contact Center category for a program consisting of less than 100 members. With the support of VIPdesk, Bluefly's virtual model and impressive training program clinched the win for the industry leading online retailer. Judging criteria was based on the rigorous International Custer Service Standard (ICSS ICSS Internet Connection Secure Server (IBM) ICSS Institute for Complex Strategic Studies ICSS International Conference on System Sciences ICSS Iowa Cooperative Soil Survey ICSS Integrated Control & Safety System ) that was established in 1999 as a benchmark and certification for customer service management systems around the world. Bluefly was up against competitors from specialty contact centers, online support and sales centers, and organizations that provide customer support for products in bricks and mortar A store (shop, supermarket, department store, etc.) in the real world. Contrast with clicks and mortar. locations. Leslie Nelson, Bluefly's Director of Customer Service accepted the award and gave a presentation to the Conference on managing a virtual team. Other Conference presenters included representatives from Disney, Hyatt, NBA NBA abbr. 1. National Basketball Association 2. National Boxing Association NBA (US) n abbr (= National Basketball Association) → Basketball-Dachverband (= , Samsung, Nestle, JetBlue, Zipcar, Bath & Body Works, FedEx and the L.A. Dodgers. Bluefly, Inc. Founded in 1998, Bluefly, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on SmallCap: BFLY BFLY Bluefly Inc. (stock symbol) ) is a leading online retailer of designer brands, fashion trends and superior value. Bluefly is headquartered at 42 West 39th Street in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , in the heart of the Fashion District. For more information, please visit www.bluefly.com. |
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