BlueNote Networks Introduces Extensible Presence Service For Improved Business Communications.High-level Web Service APIs enable organizations to rapidly incorporate contextual call routing into everyday business processes TEWKSBURY, Mass. -- BlueNote Networks, the leading provider of Business Communications Platforms for delivering real-time interactive communications as services in an enterprise applications architecture, today introduced the SessionSuite([R]) Presence Service, a set of software-based capabilities that allows enterprises to rapidly add contextual call routing to everyday business applications and processes. Enterprises can leverage this information to intelligently direct business calls based on dynamic attributes, such as a user's availability, role, spoken language, or activity. This call routing efficiency translates into significantly improved employee productivity and increased customer satisfaction. The SessionSuite Presence Service uses presence information to route calls automatically as part of a business process, delivering features normally only found in expensive call center applications, to everyday phone users at a fraction of the price. By leveraging high-level Web Service APIs, the integration into business applications can be done quickly and easily by existing IT Web development staff - with no telephony expertise required. Concordia University, based in Montreal, is one of the first BlueNote Networks' customers to utilize the SessionSuite Presence Service. "The SessionSuite Presence Service will enable us to make more efficient use of our IT help staff while improving the support we offer our user community," said Mike Babin, assistant director Communications, IITS IITS Information, Instruction, Training and Supervision (UK) IITS International Intradiscal Therapy Society IITS It's in the Script (TV/movie plot slang) IITS Internet-Intranet Transport Service , Concordia University. "With SessionSuite, our IT help desk can offer both voice and text chat support to Web-based students, faculty and staff, using presence to determine the best and appropriate channel of communications. By controlling communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies available to our user base, we can make best use of our staff and improve our overall level of service." With the SessionSuite Presence Service, BlueNote Networks improves employee productivity and customer satisfaction by directing callers on the first attempt to parties that can best serve them. Calls can be directed based on activity and availability information detected automatically by SessionSuite, in addition to rules and attributes defined by the enterprise. Presence-influenced call routing reduces phone tag, eliminates call transfers and trims the number of calls sent to voicemail. "An ability to offer presence capabilities via high-level Web Service APIs is key," said Bern Elliot, Research VP, Gartner. "This is an important feature because it allows presence capabilities to be integrated easily into software applications and business processes. The presence information can then be leveraged to automatically route calls as part of an application, giving contextual routing features to ordinary business functions." Available with SessionSuite SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records. (2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability. and Enterprise Editions and leveraged by SessionSuite Desktop and SessionSuite WebCaller, the SessionSuite Presence Service is standards-based (SIMPLE), open, and extensible. SessionSuite Presence Service will be generally available in Q4 2007. The SessionSuite Presence Service software feature will be included with SessionSuite SOA and Enterprise Editions at no additional charge. BlueNote's SessionSuite product family integrates real-time interactive communications with business applications and processes to help improve productivity, collaboration and business agility. Designed for scalability, resiliency The ability to recover from a failure. The term may be applied to hardware, software or data. and ease of management, SessionSuite comprises an open, modular software See modular programming. architecture that can be incrementally deployed alongside existing PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems to complement and modernize mod·ern·ize v. mo·dern·ized, mo·dern·iz·ing, mo·dern·iz·es v.tr. To make modern in appearance, style, or character; update. v.intr. To accept or adopt modern ways, ideas, or style. without operational disruptions. About BlueNote Networks BlueNote Networks is driving the creation of communications-enabled business applications with its award-winning SessionSuite[R] Business Communications Platforms. BlueNote Networks solutions combine the preeminent pre·em·i·nent or pre-em·i·nent adj. Superior to or notable above all others; outstanding. See Synonyms at dominant, noted. [Middle English, from Latin prae features of Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) with Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. to drive innovation, while radically lowering the cost and complexity of enterprise voice, video and data services. SessionSuite software products form the foundation for enabling globally-reachable communication services and integrated workflow applications A workflow application is where various applications, components and people must be involved in the processing of data to complete an instance of a process. For example, consider a purchase order that moves through various departments for authorization and eventual purchase. , while leveraging existing telephony and IT infrastructures. BlueNote Networks is headquartered in Tewksbury, Massachusetts Tewksbury (pronounced IPA: /ˈtʊksbɛriː, ˈtʊksbriː/) is a town in Middlesex County, Massachusetts, United States. The population was 28,851 at the 2000 census. . For more information, visit www.bluenotenetworks.com. |
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