BlueNote Networks Announces Technology Partnership with Telchemy,(R) Incorporated to Enhance Network Call Quality.Offering Provides BlueNote Customers with Integrated Call Monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. TEWKSBURY, Mass. -- BlueNote Networks, the leading provider of Business Communications Platforms for delivering real-time interactive communications as services in a Service Oriented Architecture (SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records. (2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability. ), today announced that it has entered into a technology partnership with Telchemy,([R]) Incorporated, the global leader in Voice and Video over IP performance management technology, to embed Telchemy's VQmon/SA into BlueNote SessionSuite([R]) Enterprise and SOA Editions. This intelligent software offering allows network administrators to monitor the quality of individual calls, aggregate data to determine overall quality of the network, and then implement changes to enhance the quality of service for users. "As we deliver solutions that integrate real-time communication services with business-critical applications, it is particularly important that we offer the highest possible quality of voice in our SessionSuite products," said Michael Regan, vice president of engineering for BlueNote. "With Telchemy's rich history of measuring voice quality over IP networks, we believe this partnership is a big step forward in giving our customers a significant competitive edge." Unlike competitive offerings that require hardware add-ons, BlueNote SessionSuite solutions, including the embedded Inserted into. See embedded system. Telchemy monitoring technology, are all software-based and allow customers to monitor their networks and receive the call quality data they require - with less test equipment. Telchemy VQmon/SA, the most widely used and deployed Voice over IP (VoIP) analysis technology, is designed to efficiently analyze parallel packet voice streams and produce listening and call quality estimates, known as Mean Opinion Scores (MOS (1) (Metal Oxide Semiconductor) See MOSFET. (2) (Mean Opinion Score) The quality of a digitized voice line. It is a subjective measurement that is derived entirely by people listening to the calls and scoring the results from ), which rate a call from the user perspective. One of the features of BlueNote Networks' SessionSuite solutions is Session Detail Records (SDRs), which allow administrators to review call details and export the data for business functions such as billing. Under the new partnership, these SDRs will include a MOS score so that network administrators can quickly and quantitatively evaluate the quality of service they are providing to users for each leg of a call. Having an accurate quality assessment will enable administrators to take appropriate action to troubleshoot and improve individual call and overall network quality. "Our VQmon/SA product will allow BlueNote's customers to automatically monitor live calls in a non-intrusive manner and proactively test calls for on-demand troubleshooting," said Dr. Alan Clark This article is about the British politician, for other uses see Al(l)an Clark(e) Alan Kenneth Mackenzie Clark (13 April, 1928 – 5 September, 1999) was a British Conservative politician, historian and diarist. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Telchemy. "In providing them with these tools, BlueNote is demonstrating to its customers that it understands what they need to keep ahead of the game, and is committed to partnering with companies like ours to deliver best-in-class solutions." BlueNote's SessionSuite product family integrates real-time interactive communications with business applications and processes to help improve productivity, collaboration and business agility. Designed for scalability, resiliency and ease of management, SessionSuite comprises an open modular software See modular programming. architecture which can be incrementally deployed alongside existing PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems to complement and modernize without operational disruptions. BlueNote's Web development model shortens the time for organizations to create communications-enabled business applications by combining IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. and applications through re-usable, telephony-abstracted Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. , lowering developmental costs and risks. The integrated Telchemy feature is available in SessionSuite Enterprise and SOA Editions immediately, at no additional charge. About Telchemy Telchemy,([R]) Incorporated is the global leader in Voice and Video over IP Performance Management Technology with its VQmon([R]) and SQmon([TM]) families of service quality monitoring and analysis software products, used by over 80 equipment vendors in over 100 product lines. Telchemy is the world's first company to provide Voice and Video IP performance management technology that considers the effects of time-varying network impairments and has led the development of VoIP performance management protocols within the industry. Founded in 1999, the company has products deployed worldwide and markets its technology through leading networking, test and management product companies. Visit: www.telchemy.com. About BlueNote Networks BlueNote Networks is driving the integration of real-time interactive communications with Service Oriented Architectures (SOA) by delivering the first enterprise-class Business Communications Platform: SessionSuite([R]). BlueNote Networks combines the preeminent features of Session Initiation Protocol (protocol) Session Initiation Protocol - (SIP) A very simple text-based application-layer control protocol. It creates, modifies, and terminates sessions with one or more participants. Such sessions include Internet telephony and multimedia conferences. It is described in RFC 2543. (SIP) with Web services to drive innovation while radically lowering the cost and complexity of enterprise voice, video and data services. Its SessionSuite software products form the foundation enabling globally-reachable services and integrated workflow applications A workflow application is where various applications, components and people must be involved in the processing of data to complete an instance of a process. For example, consider a purchase order that moves through various departments for authorization and eventual purchase. , while leveraging an existing IT infrastructure. BlueNote Networks is headquartered in Tewksbury, Massachusetts Tewksbury (pronounced IPA: /ˈtʊksbɛriː, ˈtʊksbriː/) is a town in Middlesex County, Massachusetts, United States. The population was 28,851 at the 2000 census. . For more information, visit www.bluenotenetworks.com. |
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