BlueCross Executive Touts Benefits of Silas Reveille at HIMSS 2002 Conference.Business Editors/High Tech, Health and Medical Writers WINSTON-SALEM, N.C.--(BUSINESS WIRE)--Feb. 5, 2002 Presenting at HIMSS HIMSS Healthcare Information and Management Systems Society 2002 in Atlanta, Steve Von Fange, vice president of Information Systems for BlueCross BlueShield of South Carolina South Carolina, state of the SE United States. It is bordered by North Carolina (N), the Atlantic Ocean (SE), and Georgia (SW). Facts and Figures Area, 31,055 sq mi (80,432 sq km). Pop. (2000) 4,012,012, a 15. , announced that BlueCross has seen numerous and immediate benefits by purchasing Silas Reveille(TM) for Healthcare Technology, which is offered by Winston-Salem, N.C.-based Silas Technologies Inc. "In two days, we saw how we could change our Proactive Help Desk staffing by two full-time equivalents Full-time equivalent (FTE) is a way to measure a worker's involvement in a project, or a student's enrollment at an educational institution. An FTE of 1.0 means that the person is equivalent to a full-time worker, while an FTE of 0.5 signals that the worker is only half-time. , redirecting them to other high-growth areas within BlueCross as a result of the Reveille product," said Von Fange. "We had a positive ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). in just days, and now we are having fun finding other applications and environments that we can monitor using Silas Reveille." Silas Reveille for Healthcare Technology provides real-time monitoring (from an end-user perspective) of applications and operational processes across diverse computing platforms See platform. , including mainframe, UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R), Windows(R) and Web servers. Silas Reveille proactively monitors critical healthcare applications from the customer or patient perspective that is the critical early warning that is necessary to provide superior service. Without using software "agents" on each desktop, Reveille provides real-time management of the end-user technology and alerts the responsible IT personnel to unacceptable application and network events before the customer would normally call the Help Desk. "Silas Reveille's 'agentless' approach allows it to monitor almost any application and aggregate service-level information from different applications, such as billing systems, claims processing and computer physician order entry applications, just to name a few," said Jim Davis, president of Silas Technologies. "Silas Reveille for Healthcare Technology is unique in its ability to monitor a nearly infinite number infinite number a number so large as to be uncountable. Represented by 8, frequently obtained by 'dividing' by zero. of 'home grown' connections between the infamous 'islands of IT.'" Columbia, S.C.-based BlueCross BlueShield of South Carolina is one of the nation's largest "Back-Office" health processors and according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (R), one of the largest IBM(R) mainframe shops in the world, supporting more than 14 million customers nationwide and processing nearly 4.5 billion transactions annually. Von Fange said he was pleased by the speed to implementation of Silas Reveille, and he compared Reveille to an automated end-user that watches for slow response or system outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. and immediately notifies the correct staff person prior to the customer calling the Help Desk. "Previously, we would wait for the customer to report the down condition in general terms and could waste as much as two hours looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. the cause of the problem, while with Reveille, we immediately know which test condition failed in which monitor to pinpoint the investigation," said Von Fange. "Reveille is a very powerful tool that produces immediate ROI if you proactively monitor anything. You'll get a positive return almost immediately," said Von Fange. The Blue Cross and Blue Shield Association
About BlueCross BlueShield of South Carolina: Based in Columbia, S.C., BlueCross BlueShield of South Carolina is the state's largest health insurer and is an independent licensee of the Blue Cross and Blue Shield Association. It also is the nation's largest Medicare and TRICARE contractor, providing claims processing, customer service and other administrative functions. For more information, visit www.southcarolinablues.com or call toll-free 1-800-288-2227. About Silas Technologies: Winston-Salem, N.C.-based Silas Technologies Inc. (www.silastechnologies.com, 1-877-897-2579) offers application management solutions, enterprise transaction/check image archiving, and business process consulting. The Silas Reveille application management software product (www.silasreveille.com) is a browser-based, graphical application monitoring solution that provides managers a comprehensive, yet easy-to-use, operational view of the overall performance of complex application environments. The Silas Technologies Image Archive System was designed and built by experienced bankers and technologists. The Silas Technologies Image Archive System solves problems in complex, cost-conscious financial environments and improves customer service. The Silas Technologies business process consulting practice provides consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" based on extensive operations knowledge and complex business process experience. Silas Technologies, the Silas Technologies logo, and Silas Reveille are trademarks, or registered trademarks, of Silas Technologies, Inc. All other trademarks or registered trademarks are the property of their respective owners. |
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