Blue Pumpkin and Taske Partner to Deliver Powerful Call Center Forecasting, Scheduling and Management Solutions.

Business Editors/High-tech Writers

SUNNYVALE, Calif./Kanata, Ont.--(BUSINESS WIRE)--March 21, 2000

TASKE ACD Toolbox Integrates with Blue Pumpkin PrimeTime

Workforce Management Application To Bring Customers

Improved Call Center Efficiency and Profitability

Blue Pumpkin Software, Inc. a leading provider of workforce management solutions, and TASKE Technology Inc., a leader in call center management software, today announced a reseller/OEM agreement that provides TASKE customers with Blue Pumpkin's advanced workforce management solution.

As a Blue Pumpkin Global Premier Channel Partner, TASKE will ship Blue Pumpkin's renowned PrimeTime(TM) workforce management solution as an add-on product to TASKE(R) Call Center Management Tools 7.0.

TASKE has developed application-specific enabling technologies that will seamlessly integrate Blue Pumpkin's PrimeTime with TASKE's award-winning ACD ToolBox. The result will be a powerful forecasting and agent scheduling tool for call centers running TASKE software. Development has already begun to enable tracking of agent activity forecasts against actual agent behavior. The next step will be the Integration of PrimeTime Enterprise (Blue Pumpkin's premiere solution for multiple call center sites) with TASKE Call Center Management Tools.

"We are very pleased and excited about the tremendous opportunity that partnering with the industry leader in workforce management presents," said TASKE Technology president and CEO Dennis Johns. "This will prove to be a mutually rewarding endeavor."

"The TASKE relationship will allow many more ACD platforms to take advantage of Blue Pumpkin's world-class workforce management software," said Doron Aspitz, Blue Pumpkin president and CEO. "This relationship will work to enable call centers of all sizes to forecast and schedule agent requirements more rapidly within the new demands of multimedia contacts."

PrimeTime is a turnkey application for core agent forecasting and scheduling. PrimeTime helps call center supervisors effectively manage staffing requirements by offering:

--   forecasting based on the call center's ACD information

--   scheduling that provides optimal customer service while taking
     into account agent availability and the call center's staffing
     policies

--   reports on center metrics like service levels and staffing

"Workforce management is one of the most difficult and time-consuming issues a call center manager has to face," said Bill Dunnion, TASKE's vice president of sales and marketing. "The combination of TASKE's Reporting and Monitoring tools with Blue Pumpkin's Prime Time is a powerful and unbeatable Call Center Management solution. TASKE customers can expect improved efficiency and profitability for their call centers."

About TASKE ACD Toolbox Version 7.0

TASKE(R) Call Center Management Tools 7.0 is an integrated, enterprise-ready solution for call centers of any size. TASKE 7.0 provides call center supervisors with the information they need to manage, plan or expand operations with ease and confidence. Featuring TASKE's unique ACD Replay utility, real-time monitoring, historical reporting, forecasting, reader-board messaging, and call-traffic analysis, TASKE Call Center Management Tools have helped call centers of all types improve service and reduce costs.

With TASKE's value-added accessories, call center supervisors can effortlessly manage staff and schedule agents; set up intelligent queue messaging to automatically greet callers; and track costs by agent, department, project or other call center resources. To maximize efficiency, agents can monitor call center activity on their desktop computer without interrupting other on-screen activity.

About TASKE Technology Inc.

Incorporated in 1990, TASKE Technology Inc. is based in Kanata, ON, with Dealer Support Centers located in Milwaukee, WI, and Fort Lauderdale, FL. TASKE currently provides call center management solutions all over the globe, with more than 4,000 installations worldwide.

About Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management applications designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales and improving overall customer experience.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756.