Blue Pumpkin and Siemens Reach New Milestone With Database-Level Integration Between Solutions.Business Editors/High-Tech Writers ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men 2000 CHICAGO--(BUSINESS WIRE)--Aug. 1, 2000 Initiative Enables Simple and Efficient Data Sharing The ability to share the same data resource with multiple applications or users. It implies that the data are stored in one or more servers in the network and that there is some software locking mechanism that prevents the same set of data from being changed by two people at the same time. for Multi-Contact Customer Service Centers Representing the next step in a continually expanding strategic relationship, Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. Software and Siemens Information and Communication Networks Inc. today announced the availability of a jointly developed and certified integration "plug in" solution that ties Blue Pumpkin's workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solution to Siemens new contact center portfolio. With the release of Blue Pumpkin's PrimeTime Exchange integration platform and two new plug in applications that link PrimeTime Exchange with Siemens' new HiPath ProCenter e-Business Suites, customers have a pre-packaged software See software package. solution that makes it even easier and more efficient to share data and manage their multi-contact customer service centers. To validate interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. of the sophisticated database sharing between the two systems, teams from Blue Pumpkin and Siemens worked together to certify the solution. Blue Pumpkin's PrimeTime workforce management applications have passed integration standards and testing under the Siemens Ready(TM) developers support program. "The continually expanding relationship between Blue Pumpkin and Siemens provides great benefits for businesses with multimedia contact center," said Dr. Michael Schaeffer, Siemens' vice president of IP applications. "From delivering the industry's first integrated skills-based routing product, to becoming worldwide business partners, together we have continued to increase value for our joint customers by saving them time and money through the efficient allocation of a contact center's most expensive and valuable resources -- agents." PrimeTime Exchange communicates directly with the databases within the HiPath ProCenter Standard and Advanced Suites for e-Business for real-time delivery of information such as contact volumes, handling times, average speed of answer and service levels. The next step in the progression of joint development efforts will leverage PrimeTime Exchange's agent synchronization (1) See synchronous and synchronous transmission. (2) Ensuring that two sets of data are always the same. See data synchronization. (3) Keeping time-of-day clocks in two devices set to the same time. See NTP. capabilities. "As a result of our combined efforts, contact centers that deploy integrated PrimeTime/ResumeRouting or PrimeTime/FlexRouting solutions will be able to access more data with higher levels of reliability, accuracy and convenience," said Dr. Ofer Matan, founder and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of Blue Pumpkin Software. "The combined solutions from Siemens and Blue Pumpkin will empower companies to serve customers with greater consistency and efficiency." Availability and Pricing The HiPath ProCenter plug-ins to Blue Pumpkin's PrimeTime Exchange platform are generally available now. Pricing is on a per-ACD basis and includes installation. About PrimeTime Exchange and the HiPath ProCenter Plug-Ins PrimeTime Exchange is Blue Pumpkin's open integration platform that supports data integration to a variety of contact center applications. The major components of this platform include processing of historical contact statistics, a CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. engine to gather real-time agent events, and a synchronization engine that manages updates of agent information between applications. The Siemens ResumeRouting and FlexRouting plug-Ins are added to PrimeTime Exchange to provide a pre-packaged and seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. . About HiPath ProCenter Standard and Advanced Suites As the cornerstone of its new HiPath ProCenter customer interaction strategy, Siemens' HiPath ProCenter Standard and Advanced Suites are designed to increase the strategic value and simplify the purchase and operation of customer interaction centers in the traditional call center and the new e-Business environment. They are also designed to help businesses align their operations more closely with customer needs in a simple and cost-effective manner. The HiPath ProCenter Suites are composed of three groups of customer interaction applications, each of which is tailored for a particular set of contact center requirements. The three suite configurations are classified as entry-level, standard and advanced, and are respectively named HiPath ProCenter Entry, HiPath ProCenter Standard, and HiPath ProCenter Advanced. About Siemens Information and Communication Networks The Information and Communications business segment is part of Siemens AG Siemens AG German electrical-equipment manufacturer. The first Siemens company, Siemens & Halske, was founded in Berlin in 1847 to build telegraph installations. , a global powerhouse in electrical engineering electrical engineering: see engineering. electrical engineering Branch of engineering concerned with the practical applications of electricity in all its forms, including those of electronics. and electronics with more than $74 billion in sales. Information and Communications consists of the three groups Information and Communication Networks (51,500 employees, $10.6 billion sales), Information and Communication Mobile (20,000 employees, $5.3 billion sales) and Siemens Business Services (34,000 employees, $5.3 billion sales). In the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Boca Raton Boca Raton (bō`kə rətōn`), city (1990 pop. 61,492), Palm Beach co., SE Fla., on the Atlantic; inc. 1925. Boca Raton is a popular resort and retirement community that experienced significant industrial development in the 1970s and 80s. , Fla.-based Siemens Information and Communication Networks, Inc., provides converged voice, data and video communication networks to carrier and enterprise customers. Siemens Information and Communication Networks serves as a holding company for four entities -- Siemens Enterprise Networks, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control ., Siemens Carrier Networks, LLC., Optisphere Networks, Inc., and Unisphere Solutions, Inc. Last year, the company's 7,000 U.S. employees generated sales of nearly $2 billion. For more information, visit the company's Web site at www.icn.siemens.com. About Blue Pumpkin Software, Inc. Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. For more information, please visit the Blue Pumpkin Web site at www.blue-pumpkin.com or call 877/257-6756. Note to Editors: HiPath is a trademark of Siemens AG. ProCenter is a trademark of Siemens Information and Communication Networks, Inc. All other trademarks mentioned are properties of their respective owners. |
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