Blue Pumpkin Solutions extend Workforce Optimization Suite.Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. , a provider of workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. solutions, has announced the availability of Blue Pumpkin Learning Express and Blue Pumpkin Time Record Manager, two additions to the company's Workforce Optimization Suite. With Learning Express, contact centers can deploy e-learning (Electronic-LEARNING) An umbrella term for providing computer instruction (courseware) online over the public Internet, private distance learning networks or inhouse via an intranet. See CBT. , recovering and reusing naturally occurring idle time The duration of time a device is in an idle state, which means that it is operational, but not being used. to maximize agent productivity. Learning Express allows contact centers to also create and deliver tailored content, such as e-learning courses, quizzes, surveys, daily communications or a pre-built library of call center soft skills courses, reaching every agent every day and confirming that each received and understood the material. While streamlining and automating the processes associated with payroll payroll a list of employees, their salary rates, tax deductions, amounts paid, payroll tax, long service leave entitlements. calculations, Time Record Manager enables accurate pay for actual work. Time Record Manager ties together activity-based time-record collection and pay-rule processing, accurately exporting to payroll systems. www.bluepumpkin.com |
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