Blue Pumpkin Software and Wittel Comunicacoes Ltda. to Deliver Workforce Management Solutions to South American Market.Business Editors/High-Tech Writers Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration Expo South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. 2000 SUNNYVALE, Calif.--(BUSINESS WIRE)--July 26, 2000 Blue Pumpkin Software, a leading provider of Workforce Management Solutions, today announced that Wittel Comunicacoes Ltda. has been accredited accredited recognition by an appropriate authority that the performance of a particular institution has satisfied a prestated set of criteria. accredited herds cattle herds which have achieved a low level of reactors to, e.g. as a Blue Pumpkin distributor for Brazil under the company's International Distribution Channel Programme. Headquartered in Rio de Janeiro Rio de Janeiro, city, Brazil Rio de Janeiro (rē`ō də zhänā`rō, Port. rē`  thĭ zhənĕē`r , Brazil, Wittel Comunicacoes is a leading distributor and reseller of call center products. The company will be Blue Pumpkin's first distributor in the region and will resell Blue Pumpkin's entire range of workforce management solutions as well as offer local consulting and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . According to Datamonitor, Brazil is the largest call center market in South America with more than 34,000 agent positions -- and is growing at an estimated 27 percent per annum Per annum Yearly. . These call centers serve a massive population of more than 167 million people. "The appointment of Wittel Comunicacoes will strengthen our presence in Brazil and enhance Blue Pumpkin's market awareness in the call center market," said Tim Harris, Blue Pumpkin's vice president, international. "Wittel Comunicacoes's experience in the customer service market combined with Blue Pumpkin's expertise in staffing software will enable Wittel Comunicacoes Ltda. to provide powerful solutions for workforce management." Sergio Camilo, director of Wittel Comunicacoes adds: "The combination of Blue Pumpkin's flexible workforce management solutions together with our existing call center applications, local market experience and the quality of our service will enable us to offer a range of powerful solutions for customer contact centers in the region." About Wittel Comunicacoes: Formed in January 1993, Wittel Comunicacoes is a specialist distributor and reseller of IT and telecommunications products and services. Today, the company handles a range of audio and video conference systems, digital PBXs, trading floor communications solutions and call center solutions from Blue Pumpkin Software, IPC (1) (InterProcess Communication) The exchange of data between one program and another either within the same computer or over a network. It implies a protocol that guarantees a response to a request. Information Systems, NICE Systems Ltd., Multilink, Quintus, Davox, IntervoiceBrite Corporation and Newbridge Networks Corp. The company employs eighty-four people, including sixty-eight technicians and engineers. Wittel Comunicacoes is headquartered in Rio de Janeiro with a regional sales and technical support office in Sao Paulo. Its customers include leading Brazilian and Multinational Corporations such as Chase Manhattan Bank The Chase Manhattan Bank, now part of JPMorgan Chase, was formed by the merger of the Chase National Bank and the Bank of the Manhattan Company in 1955. The bank is headquartered in New York City. , Bank of Boston, Banco Real, Banco Itao, Banco Bradesco (CPM), ING Bank, JPMorgan Bank, CitiBank, Shell Oil, Texaco Oil, Petrobras and ABB n. 1. Among weavers, yarn for the warp. Hence, Noun 1. ABB - an urban hit squad and guerrilla group of the Communist Party in the Philippines; formed in the 1980s . Most of the issuers of Mastercard and VISA credit cards in Brazil as well as several PTTs including Americel, ATL (Active Template Library) A set of software routines from Microsoft that provide the basic framework for creating ActiveX and COM objects. Stemming from the standard template library (STL) that comes with C++ compilers, ATL includes an object wizard that sets up , Tess, Telefonica (Atento) and BCP BCP Best Current Practice(s) BCP Business Continuity Planning BCP Business Continuity Plan BCP Book of Common Prayer BCP Banco Comercial Português BCP Bureau of Consumer Protection (US Federal Trade Commission) are also Wittel customers. For more information about Wittel Comunicacoes visit: www.wittel.com.br or call +55 11 31551650. Blue Pumpkin PrimeTime Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales. About Blue Pumpkin Software, Inc. Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Satisfied customers include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call +44 (0) 208 263 2729 in the UK, 877/257-6756 in the US. |
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