Blue Pumpkin Software Reports Record Third Quarter; Enterprises Worldwide Adopt PrimeTime Workforce Management Solution.

Business Editors/Technology Writers

CRM Solutions Chicago 2000

SUNNYVALE, Calif.--(BUSINESS WIRE)--Oct. 31, 2000

Strong demand for improved contact center efficiency has contributed to the continued growth of Blue Pumpkin Software, a leader in workforce management solutions for customer contact centers.

Blue Pumpkin's third quarter revenues were up more than 20 percent from the previous quarter, and increased nearly 100 percent over the same period last year.

The company added 74 new customers in the third quarter including Time Warner Cable, Keane, Western Wireless and 3M.

"We believe that customer service will continue to be the key differentiator in competitive markets, and the flexibility of our products in adapting to the customer support demands of fast-growing companies will continue to make PrimeTime the product of choice," said Doron Aspitz, Blue Pumpkin CEO. "Prime Time's ability to optimize workforce management efficiency in multi-channel environments will help broaden our appeal to a wider spectrum of customers, from early-stage ventures to Global 2000 corporations."

Blue Pumpkin's product innovation was recognized during the quarter across the industry, first with the award for Best Scheduling or Workforce Management Tool at the 12th Annual ICCM Call Center Management Conference & Exposition, held in Chicago in August. Other recognition for product excellence received this past quarter included a Customer Support Management ICCM Best of Show Award; a TMC labs Industry Innovation Award; and the only Gold Award for Excellence given at the prestigious Call Centre Solutions U.K. in Birmingham, England in September.

New initiatives from Blue Pumpkin this quarter included the release of PrimeTime Exchange, a new open integration platform that will seamlessly bridge its award-winning PrimeTime forecasting and scheduling solutions with industry-leading multi-contact communications technologies. This release was supported by integration announcements from key Blue Pumpkin partners including Avaya Communications, Cisco Systems, eGain Communications, Kana Communication, Nortel Networks, Quintus Corporation and Siemens Information and Communication Networks, Inc., Additionally, Blue Pumpkin launched its Alliance Partner Program to provide marketing support to alliance partners for integrating and promoting Blue Pumpkin's workforce management solutions to their clients. This program complements the company's existing Channel Partner Program.

Global expansion continued with the opening of a new office in Germany, to add to current offices in Italy, Japan, Australia, Canada, and an International headquarters just outside London, U.K. Further expansion in Europe will be led by the appointment of Julian Harper as vice president for European, Middle Eastern and African Markets.

Other important appointments included Nilesh Shah as Executive Vice President and Chief Financial Officer. Prior to joining Blue Pumpkin, Mr. Shah was a partner at KPMG, one of the largest professional services firms in the world, where he held increasingly responsible positions over his 17-year career.

About Blue Pumpkin Software

Blue Pumpkin Software is a leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their business.

Blue Pumpkin Software is headquartered in Silicon Valley, with European headquarters in London, and offices and distributors throughout the world. Blue Pumpkin's customers span a number of industries and include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Carlson Wagonlit Travel, Drugstore.com, JetBlue Airways, KitchenAid, Time Warner Cable and Verio. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin website at www.blue-pumpkin.com.