Blue Pumpkin Software Receives Prestigious 2000 Frost & Sullivan Market Engineering Competitive Strategy Award.Business Editors & High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Feb. 27, 2001 Award Recognizes Blue Pumpkin's Product Excellence and Superior Marketing Strategy Frost & Sullivan announces Blue Pumpkin Software, a leader in workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions for customer contact centers, has received the 2000 Market Engineering Competitive Strategy Award for excellence in marketing its PrimeTime suite of workforce optimization software Free and Open Source software
Frost & Sullivan presents the Competitive Strategy Award each year to the company that demonstrates industry-leading marketing practices by increasing its market presence through a successful and unique competitive strategy. "Blue Pumpkin continually develops easy-to-use and easy to deploy products that anticipate market needs and allow companies to immediately realize a significant return on investment," said Doron Aspitz, chief executive officer, Blue Pumpkin Software. "Combining our product excellence with a customer-centric marketing strategy allows us to set the pace for the industry. The Frost & Sullivan honor is further recognition of Blue Pumpkin's market leadership." Blue Pumpkin Software was honored with the award based upon recent strategic analysis conducted by Frost & Sullivan in the workforce management software market. The analysis reveals Blue Pumpkin strengthened its reputation as a premier workforce optimization provider by delivering easy-to-deploy products that meet the needs of the marketplace and by effectively communicating the benefits. Blue Pumpkin's product family is setting the market standard by combining outstanding functionality with ease-of-use. Blue Pumpkin has been widely praised for its intuitive user interface, prompting other vendors in the market to focus efforts on the ease of use of their solutions. Through strategic alliances and partnerships that include Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony , Siemens Information and Communications Networks, Avaya Communications and Rockwell Electronic Commerce, Blue Pumpkin continues to expand its market presence. These high profile, strategic partnerships allow data sharing The ability to share the same data resource with multiple applications or users. It implies that the data are stored in one or more servers in the network and that there is some software locking mechanism that prevents the same set of data from being changed by two people at the same time. between contact center infrastructure communications applications (ACD systems Incorporated in 1989, ACD Systems Ltd. evolved into a software developer for the nascent CD-ROM cataloguing industry. It was realized that a key technological advantage could be found if ACD provided the fastest software JPEG decoder on the market. and email management) and Blue Pumpkin's software. Blue Pumpkin also has partnerships with major e-business customer service providers that include eGain and Kana Communications. "Blue Pumpkin has taken the lead by providing a solution that simplifies the customization and installation processes," says Frost & Sullivan industry analyst Katrina Howell. "The Prime Time products have opened the Workforce Management market to organizations that otherwise would have delayed buying Workforce management software due to lengthy interruptions in contact center workflow." About Blue Pumpkin Software Blue Pumpkin Software is the market leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including Web, phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their businesses. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Blue Pumpkin's customers span a number of industries and include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , Apple Computer, Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , AOL/CompuServe Europe, AT&T, Carlson Wagonlit Carlson Travel Network Carlson Travel Network can trace its origin back to a travel agency that was founded by Ward Forster in the United States in 1888 and named Ask Mr. Foster. Travel, Drugstore.com, JetBlue Airways For the Jet Blue database used in Exchange Server and Active Directory, see Extensible Storage Engine. JetBlue Airways is a major American low-cost airline owned by JetBlue Airways Corporation (NASDAQ: JBLU). , KitchenAid, TimeWarner Cable and Verio. For more information about Blue Pumpkin and its products, please visit www.blue-pumpkin.com. About Frost & Sullivan Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards to companies that demonstrate the diligence, perseverance and dedication required to develop a successful business plan and excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is headquartered in San Jose, Calif. with offices located worldwide: New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Antonio, London, Paris, Frankfurt, Beijing, Tokyo, Singapore, Mumbai and Kuala Lumpur. For further information, visit www.frost.com. Report Code: 7476-62 |
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