Blue Pumpkin Software Goes Global; Distribution Agreements Announced for Worldwide Availability of PrimeTime Workforce Management Products.MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--August 10, 1998--Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. Software, Inc., the leading provider of solutions for call center workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. , today announced the international availability of their award-winning Blue Pumpkin PrimeTime product line through distribution agreements with Premier Technologies, Softech Telecom, Princeton Consulting, and Voice Technology. These agreements mark Blue Pumpkin's expansion in the global marketplace, providing broad coverage across the geographies of Europe and Australasia. "As the number of call centers continues to increase internationally, we realize the growing importance of global distribution for our products," said Doron Aspitz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Blue Pumpkin. "We are very excited to have our PrimeTime product line offered around the world, and we are pleased to have distributors like Premier Technologies, Softech Telecom, Princeton Consulting, and Voice Technology associated with Blue Pumpkin." With the international call center market estimated to grow at an even greater pace than that of the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Blue Pumpkin has made a solid commitment to take its advanced technology and functionality around the world through major distribution agreements. "Ease-of-use and installation are signatures of the PrimeTime product line," said Tim Harris Tim Harris may refer to any of the following people:
Premier Technologies Premier Technologies provides call center business solutions to clients in the utilities, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , telecommunications, and insurance industries. "This agreement provides Premier Technologies the ability to offer innovative workforce management solutions to our clients," said Fausto Marasco, Director for Premier Technologies. "PrimeTime is easy to install and manage, generating optimal, practical schedules with minimal effort. The Blue Pumpkin PrimeTime product line is a great addition to Premiers existing portfolio of integrated call center products and services." Through their products and services, Premier enhances call center productivity, revenues and customer service. Premier's products include Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration solutions, call center workforce management, and home agent solutions. The company also provides business applications, consulting and systems integration services, and around-the-clock support. For more information about Premier Technologies, visit their website at http://www.premier.com.au or contact Premier directly at 03 9200 7700 (Melbourne) or 1300 720 032 (Sydney). Softech Telecom Softech Telecom specializes in the development and distribution of PC-based software for the Telcommunications industry. Henry Woods Henry Woods may be:
Founded in 1976, Softech Telecom is now the largest supplier of Telephone Management Systems (TMS TMS Transcranial Magnetic Stimulation (alternative medicine for depression) TMS Test Match Special (sports - cricket) TMS Texas Motor Speedway TMS Transportation Management System TMS Toyota Motor Sales ) in Europe and was the first company to develop a Windows '95 TMS. Headquartered in Ireland, the call center of Europe, Softech has additional offices in the United States, Germany, the UK, Holland and Norway. For more information, visit Softech's website at http://www.softech-telecom.com. Princeton Consulting Princeton Consulting provides specialized consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" to the European call center market, focusing on client/server applications and Customer Information Management Systems (CIMS CIMS Courant Institute of Mathematical Sciences (New York University) CIMS Center for Integrated Manufacturing Studies (Rochester Institute of Technology) CIMS Chemical Ionization Mass Spectrometry ). "This is the perfect call center workforce management system to complement our other offerings," said Afshin Rabbani, Managing Director of Princeton Consulting. "Blue Pumpkin clearly has the most advanced technology on the market. We are excited to offer Blue Pumpkin's quality systems to our clients." With offices in the U.K., Germany, and planned offices in Switzerland, France, and Holland, Princeton is continually looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. call center software using the latest technology. The agreement with Blue Pumpkin is seen as a natural extension of their product and service offerings and their commitment to technologically advanced, easy-to-use call center systems. For more information, visit the Princeton Consulting website at http://www.princecon.com. Voice Technology Limited Headquartered in New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , Voice Technology Limited is a leading provider of call center and Computer Telephony Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) solutions. "We are certain that our agreement with Blue Pumpkin will be met with excitement from our clients," said Cameron Dargaville, Director of Voice Technology Limited. "Blue Pumpkin really answers their needs for an easy-to-use, powerful scheduling solution. With PrimeTime, Blue Pumpkin has taken an extremely tedious, time-consuming task and simplified it into a straightforward application." Established in 1994, Voice Technology is dedicated to the ongoing development of call center and CTI systems using advanced technology. For more information, visit the Voice Technology website at http://www.voicetechnology.com. Blue Pumpkin PrimeTime Blue Pumpkin PrimeTime was recently awarded Product of the Year from Call Center Magazine and Editor's Choice awards from Call Center Magazine and CTI Magazine. PrimeTime provides powerful schedules to accurately staff, based on incoming call volume. Simple to install and use, PrimeTime runs on Windows 95 or NT. PrimeTime allows customers to begin improving operations within a few days, as opposed to the weeks or even months required by other more expensive and cumbersome systems. Blue Pumpkin PrimeTime is network-enabled, and users are able to designate any Windows 95 or NT PC as a server. With PrimeTime, call centers reduce overstaffing costs and increase revenues by capturing previously lost sales and maximizing call center operations. Plans are already being implemented for meeting the unique product needs, such as labor law labor law, legislation dealing with human beings in their capacity as workers or wage earners. The Industrial Revolution, by introducing the machine and factory production, greatly expanded the class of workers dependent on wages as their source of income. restrictions, required for global distribution. About Blue Pumpkin Blue Pumpkin Software, the leader in call center workforce management, is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. founded in 1996. Blue Pumpkin is the only workforce management provider named to Upside Magazine's Hot 100 Private Companies, an elite list of rapidly growing high-technology firms. Blue Pumpkin created PrimeTime to allow users to improve customer service and increase call center productivity using advanced technology. For more information, visit the Blue Pumpkin website at http://www.blue-pumpkin.com. CONTACT: Blue Pumpkin Software Renee Maler, 925/828-9495 rmaler@blue-pumpkin.com |
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