Blue Pumpkin Software Continues Rapid Growth in 2000; Market Share Grows to 23 Percent as Growing Number of Companies Deploy PrimeTime Workforce Management Solution.

Business Editors

SUNNYVALE, Calif.--(BUSINESS WIRE)--May 23, 2000

www.blue-pumpkin.com - The first quarter 2000 saw record revenues for Blue Pumpkin Software, a venture-backed startup and leader in workforce management software for customer contact centers. Blue Pumpkin's first quarter 2000 revenues increased 90.8 percent compared to the first quarter 1999.

The company added 66 new customers in the first quarter of this year, including Sony Computer Entertainment of America, BP Amoco, World Savings and Loan Association, GetThere.com, e-Luxury.com and Telocity.net.

Blue Pumpkin's phenomenal growth was noted by the Workforce Management Group, which helps clients select, implement or optimize workforce management system software. The Group estimated Blue Pumpkin's market share at 23% and growing, citing research conducted late last year.

"The first quarter 2000 represented the eleventh quarter of consistent revenue increases for Blue Pumpkin," said Doron Aspitz, president and CEO. "We continued our aggressive expansion in our customer base while adding to our breadth and reach with additional strategic partnerships in North America and Europe. We continue to dramatically increase our presence in both traditional call centers as well as new e-business contact center environments. This widespread acceptance of our PrimeTime family of products is further proof of our market leadership in the industry."

Aspitz also noted Blue Pumpkin's release of PrimeTime Enterprise 2.0 in the first quarter which includes features that address some of the most difficult tasks faced in complex scheduling environments worldwide. With PrimeTime Enterprise, contact center managers now have the ability to use simple sentences to define any number of complex work rules in environments where fairness guidelines, labor laws and government regulations dictate how and when agents can be scheduled. Blue Pumpkin's unique "Assignment Rules" feature automatically ensures these requirements are met on a weekly, monthly or yearly basis.

"By taking a unique and creative approach, we've created a product that can be used anywhere, no matter what the labor requirements are," said Aspitz. "This solves one of the most challenging and complex issues related to workforce management today -- trying to manage and build the best schedules to meet customer service needs while complying with regulations and agent requirements. I believe we are the first to successfully merge these two concepts."

Also during the first quarter, Blue Pumpkin announced several initiatives designed to further support its growth, including the launch of a comprehensive Channel Partner Program and the addition of several value-added resellers. A partnership with Siemens was also signed in order to better serve the German call center market, the largest in continental Europe. These efforts bring the number of companies distributing Blue Pumpkin's products to more than 60 worldwide.

Additionally, Blue Pumpkin furthered its rapid expansion plans both domestically and internationally, first with a move to new World Headquarters located in Sunnyvale, California. The company launched a new field office in Canada, the second largest call center market outside the United States, and appointed four new distributors there as well.

Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. Blue Pumpkin has tested and confirmed that the PrimeTime suite of products is Year 2000 compliant. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877-257-6756.