Blue Pumpkin Software Announces New Vice President of EMEA as International Operations Expand.Business Editors & High Tech Writers Call Centre Expo 2000 BIRMINGHAM, England--(BUSINESS WIRE)--Sept. 19, 2000 Blue Pumpkin pumpkin, common name for the genus Cucurbita of the family Cucurbitaceae (gourd family), a group that includes the pumpkins and squashes—the names may be used interchangeably and without botanical distinction. C. Software, a leading provider of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions, today announced the expansion of its international operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. and the appointment of a new vice president for the European, Middle Eastern and African Markets. The European headquarters have moved into larger premises to support the company's growing partnership base, with Julian Harper taking charge of the company's growing operations. Since the launch of the international headquarters in October 1998, Blue Pumpkin Software has encountered phenomenal growth in Europe. The customer base has more than doubled in the last 12 months, and revenues have grown by more than 100 percent. Blue Pumpkin employee numbers have more than tripled in order to support the growing customer base, and offices have opened in Italy, Japan, Australia, Canada and most recently Germany. The overwhelming acceptance of the company's flexible and easy-to-use PrimeTime workforce management products and increased demand for Blue Pumpkin's award-winning products and services have resulted in the need to move the international headquarters to larger premises located just outside Heathrow Airport. In addition, Blue Pumpkin has appointed Julian Harper as vice president of EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. , to lead the expanding EMEA operations and drive activities in the growing European market. Previously CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and Managing Director for EMEA at Systems Union Limited, Harper brings a wealth of experience in the area of complex software solutions. He has managed international support, sales, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and marketing for companies such as ICL (International Computers Ltd., London) The former name of Fujitsu Services, the European-centered arm of the global Fujitsu Group and one of the leading IT services companies in Europe, the Middle East and Africa. and Sanderson PLC, where he was managing director of commercial systems. "Julian's arrival signals another step in Blue Pumpkin's commitment to support its customers on a global basis and more importantly, to continue our investment in this -- the second largest economic community in the world," said Mike Gardner, senior vice president, Worldwide Field Operations for Blue Pumpkin. "I am delighted to be joining Blue Pumpkin," said Harper. "With world class people, world class products and unmatched industry partnerships, we are uniquely positioned for workforce management market leadership. My objective is to achieve the top market position in EMEA. We will reach this goal by building on recent successes to drive the rapid acquisition of market share, and, at the same time, we will forge an even stronger reputation for outstanding customer service across the region." Blue Pumpkin PrimeTime Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimise optimise - To perform optimisation. the forecasting and scheduling of agents in customer contact centres by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded "Most Innovative Call Centre/CRM Product or Service of the Year" at Call Centre Solutions UK, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact centre operations. With PrimeTime, customer contact centres reduce overstaffing costs and increase revenues by capturing previously lost sales. About Blue Pumpkin Software, Inc. Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centres. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact centre personnel, ensuring that the right person with the right skills handles customer interactions. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , e-commerce, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , and retail goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. industries depend on Blue Pumpkin solutions. Current customers include AOL/CompuServe, Apple Computer, Eircom, Going Places, Nationwide Building Society, PPP (Point-to-Point Protocol) The most popular method for transporting IP packets over a serial link between the user and the ISP. Developed in 1994 by the IETF and superseding the SLIP protocol, PPP establishes the session between the user's computer and the ISP using Healthcare & Sykes. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com, or call International headquarters at +44 (0) 208 2632729. |
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