Blue Pumpkin Software Announces Enterprise-Wide Solution for Call Center Workforce Management.DENVER--(BUSINESS WIRE)--Sept. 1, 1998-- PrimeTime Enterprise Provides Enhanced Forecasting and Scheduling Features, Virtual Call Center Capabilities and the Industry's First Skill-Based Scheduling Module Blue Pumpkin Software, a leading provider of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions, today announced the launch of PrimeTime Enterprise, the premier solution for enterprise-wide call center workforce management. The latest addition to the PrimeTime product line will make its debut at the Incoming Call Center Management show in Denver. PrimeTime Enterprise allows for more advanced and extensible functionality to help solve the challenges of managing workforces in complex environments. Additions to the product include enhanced forecasting and scheduling tools, true virtual call center capabilities, powerful management and productivity tools, flexible work rules and the industry's first true skill-based scheduling module. "Call centers are rapidly evolving into sophisticated business units requiring fast and flexible solutions that can be deployed quickly and cost effectively across the enterprise," said Doron Aspitz, founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Blue Pumpkin. "PrimeTime Enterprise transparently extends its reach across many organizational levels and multiple call centers, providing the information, workflow and technology necessary to effortlessly manage complex operations." Ease-of-Use/Rapid Deployment Blue Pumpkin has encapsulated the ease-of-use, intuitive workflow and rapid deployment of their flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , PrimeTime F&S, to create PrimeTime Enterprise. Newly enhanced workflow and a robust client server architecture maintain vital communications among workers as well as across multiple call centers. Users are productive in days, not months, with a system that is easy to install and maintain. Unparalleled Flexibility Call centers require greater flexibility as they are increasingly required to perform multiple tasks and adapt to different goals, technology, time, location, customs and laws. PrimeTime Enterprise provides users with the flexibility to rapidly forecast and schedule according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. their own operational parameters. Call centers can work with PrimeTime Enterprise in a manner that fits their specific needs, whether scheduling or reporting. A new standards-based architecture and an open API Open API (often referred to as OpenAPI) is a word used to describe sets of technologies that enable websites to interact with each other by using SOAP, Javascript any other web technology. allow call centers to integrate other applications and customize user interfaces to ensure the best solution. "Call center managers are charged with making many strategic decisions," said Ofer Matan, Blue Pumpkin's chief technical officer. "With PrimeTime Enterprise, they now have a powerful decision support system. Users can quickly get the data they need to track progress and adherence for individual agents, a group of agents or call centers to gain a global picture of their operations." Pricing and Availability Pricing for PrimeTime Enterprise is based on the number of agents being scheduled. Multi-site and multi-seat discounts are available. It is currently scheduled for general availability at the end of 1998. About Blue Pumpkin Software Blue Pumpkin Software is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. founded in 1996. Blue Pumpkin is the only workforce management company named to Upside Magazine's Hot 100 Private Companies, an elite list of rapidly growing high-technology firms. Blue Pumpkin's flagship product, PrimeTime, was awarded Call Center Magazine Product of the Year for 1997 and a CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine Editor's Choice Award. Blue Pumpkin developed PrimeTime to allow call center professionals to improve customer service and increase call center efficiency. Current customers include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , AT&T, Davox, EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. , and PeopleSoft. Call centers in need of computer-aided forecasting and scheduling include those providing technical support, customer service, travel reservations, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and telemarketing. For more information, visit the Blue Pumpkin web site at http://www.blue-pumpkin.com
CONTACT: Blue Pumpkin Software
Renee Maler, 925/828-9495
rmaler@blue-pumpkin.com
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