Blue Pumpkin Software Acquires Coleman Consulting Group; Acquisition Extends Blue Pumpkin's Leadership In Contact Center Scheduling Market.Business Editors/Technology Writers SUNNYVALE, Calif.--(BUSINESS WIRE)--Nov. 7, 2000 Blue Pumpkin Software, the leader in workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions for customer contact centers, today announced that it has signed an agreement to acquire all of the shares of privately held Coleman Consulting Group of Greenbrae, Calif. Coleman Consulting is recognized as a leader in providing services and solutions that optimize the use of capital and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. in a multitude of industries and has built a unique knowledgebase of scheduling "best practices" and optimization methodologies during its 15 years of operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. experience. The acquisition is expected to enable Blue Pumpkin to further extend its leadership in the contact center workforce management industry by providing a more robust set of solutions and services. Coleman Consulting's proprietary methodologies have helped firms like Visa International, Kaiser Aluminum Kaiser Aluminum (NASDAQ: KALU) is an American aluminum producer. The company was founded in 1946 by American industrialist Henry J. Kaiser. Kaiser entered the aluminum business by purchasing two government-owned aluminum facilities in Washington state. , General Motors, Allied Signal and EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. optimize the deployment of capital and human resources throughout their organizations. This new partnership allows for the integration of these methodologies into Blue Pumpkin's PrimeTime family of products to deliver the same efficiency and cost savings opportunities to a broad range of contact center clients. "We are excited to acquire this incredibly talented team that has developed such deep intellectual capital," said Doron Aspitz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Blue Pumpkin. "The opportunity to incorporate Coleman Consulting's 'best practices' and methodologies into our best-of-breed products and services enables us to deliver comprehensive contact center workforce management solutions, incorporating software applications, application consulting, and now, business process consulting." The new business process consulting offerings are built upon Coleman Consulting's knowledge gained in other industries which share many characteristics of the new, evolving contact center. The new offerings are available immediately. "The importance of customer contact centers is increasing and with the advent of e-commerce, they often need to operate 24-hours a day. As a result, the pressure on existing human resources and capital is becoming a major challenge for many companies," said Richard Coleman, founder and CEO of the Coleman Consulting Group. "The demand for quality, 'always-on' customer service, combined with the need for a solid return on investment, is now satisfied by the powerful teaming of Blue Pumpkin's solutions and our world-class scheduling expertise." Coleman Consulting Group will operate as a wholly-owned subsidiary of Blue Pumpkin Software. There are no plans to relocate either company, although some field offices may be combined for better efficiency. Richard Coleman, Chairman and CEO of Coleman Consulting, will join Blue Pumpkin's executive team. About Coleman Consulting Group Founded in 1984 by Stanford professor Richard Coleman, Coleman Consulting has established itself as a leader in the scheduling of capital and human resources. The company has helped dozens of clients save millions of dollars by applying proven methodologies to existing scheduling practices. The company's team of thirty five consultants leverages a combined experience of more than 100 years to help clients like Visa International, General Motors, Kaiser Aluminum, BMW BMW in full Bayerische Motoren Werke AG German automaker. Founded as an aircraft engine manufacturer in 1916, the company assumed the name Bayerische Motoren Werke and became known for its high-speed motorcycles in the 1920s. and Franklin Mint The Franklin Mint is a private corporation based in Exton, Pennsylvania which markets collectibles of its own designs. It was founded by Joseph Segel. The company started by marketing privately-minted gold and silver commemorative rounds and medallions, but quickly branched to improve profitability and operational performance through the optimization of capital and labor. For more information about Coleman Consulting Group and its services, visit their website at http://www.coleman-consulting.com or call 888/823-0810. About Blue Pumpkin Software Blue Pumpkin Software is the market leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their businesses. Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Blue Pumpkin's customers span a number of industries and include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , Apple Computer, Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , AOL/CompuServe Europe, AT&T, Carlson Wagonlit Carlson Travel Network Carlson Travel Network can trace its origin back to a travel agency that was founded by Ward Forster in the United States in 1888 and named Ask Mr. Foster. Travel, Drugstore.com, JetBlue Airways For the Jet Blue database used in Exchange Server and Active Directory, see Extensible Storage Engine. JetBlue Airways is a major American low-cost airline owned by JetBlue Airways Corporation (NASDAQ: JBLU). , KitchenAid, TimeWarner Cable and Verio. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin website at www.blue-pumpkin.com. |
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