Blue Pumpkin Launches New Channel Partner Program to Sell and Implement Award-Winning PrimeTime Workforce Management Solutions.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Jan. 24, 2000

Blue Pumpkin Forges Relationships with Key Call Center Solution

Companies to Further Expand Channel Partner Strategy

Blue Pumpkin Software, a leading provider of workforce management solutions, today announced the launch of the company's Channel Partner Program designed to enable Blue Pumpkin partners to successfully sell and integrate the company's workforce management solutions.

With more than 50 channel partners already participating worldwide, the new program will enable Blue Pumpkin to continue to establish relationships with industry-leading call center technology companies and resellers by providing the tools and marketing programs necessary to allow channel partners to successfully address critical business issues for their clients.

&uot;Developing strong relationships with leading partners is a key strategy to growing our business,&uot; said Doron Aspitz, president and co-founder of Blue Pumpkin. &uot;We are establishing the Blue Pumpkin Channel Partner Program to further enable our channel partners' success. There is no doubt that combining Blue Pumpkin's products with our channel partners' products, services and expertise will result in increased value for businesses seeking world-class customer contact center solutions.&uot;

Kevin Sullivan, vice president of U.S. channel sales, added, &uot;Blue Pumpkin is committed to fostering and expanding relationships with market-leading partners. The Blue Pumpkin Channel Partner Program will provide the support and infrastructure necessary to enable our partners to be successful working with Blue Pumpkin's family of products.&uot;

About the Blue Pumpkin Channel Partner Program

The Blue Pumpkin Channel Partner Program provides an opportunity for partners to team with Blue Pumpkin in the rapidly expanding workforce management and e-customer contact marketplace. Authorized Blue Pumpkin Channel Partners will leverage Blue Pumpkin solutions by selling or integrating them with other applications to broaden their own business offerings.

These partners have the opportunity to take advantage of program benefits designed to help build, market and deliver workforce management solutions, including:

--   Technical Support
--   Joint Marketing Efforts
--   Access to the Partner-Dedicated Website
--   Technical and Sales Training
--   Access to Blue Pumpkin's Sales and Professional Services
     Organizations
--   Listing on Blue Pumpkin's External Website
--   Sales Tools

Five main participation designations are available within the program, including:

Global Premier: Partners who specialize in selling and delivering Blue Pumpkin and other call center solutions around the world such as Siemens ICN, Rockwell and Nortel Networks.

Reseller: Among the more than 20 companies already reselling Blue Pumpkin solutions are Stevens, Norstan, Qualisys and Teloquent.

Professional Services: Blue Pumpkin Professional Services Partners such as Onward and QCS offer such services as implementation and integration, training and/or application consulting.

Complementary Technologies: These partners include Dialogic Corp., Kana Communications, Witness Systems and Interactive Intelligence, all of which are approved to interact with Blue Pumpkin Software products

Affiliates: These partners sell call center or CRM products and/or services and recommend BPSI solutions to their customers.

Partners Meet for Program Kickoff

Coinciding with the launch of the Channel Partner Program is Blue Pumpkin's first-ever Channel Partner Conference which concludes today in Dallas. Representatives from more than 40 channel partner companies from around the United States, the United Kingdom, Asia, Australia, Canada, Europe and Latin America attended which included a keynote address by call center industry expert and author Paul Anderson, a vendor fair and three days of technical training courses.

For more information on the Channel Partner Program, see the Blue Pumpkin website at www.blue-pumpkin.com or send an email inquiry to [e-mail].

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email.

Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods &services industries depend on Blue Pumpkin solutions.

Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. Blue Pumpkin has tested and confirmed that the PrimeTime suite of products is Year 2000 compliant. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756.