Blue Pumpkin Launches Alliance Partner Program To Bolster Customer Contact Center Offerings.

Business Editors/High-Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--July 10, 2000

Blue Pumpkin Software, a leading provider of workforce management solutions, today announced the launch of the company's Alliance Partner Program that provides marketing support to alliance partners for integrating and promoting Blue Pumpkin's workforce management solutions to their clients. This program complements the company's existing Channel Partner Program.

With the rapid increase in customer contact center transactions due to e-commerce, there is a growing need for solutions designed to deal with the added complexities being faced in contact center staffing. Contact center technology companies that combine their offerings with workforce management solutions provide greater value to their clients and wield a competitive advantage. Blue Pumpkin's Alliance Program is designed so that leading contact center technology companies can leverage their expertise by offering complementary Blue Pumpkin workforce management products in the way that is best tailored to their business environment.

"By developing and expanding relationships with market-leading partners, the Blue Pumpkin Alliance Program will enable our technology to be seen by a greater number of businesses who are looking for a broader scope in contact center solutions," said Amy Friedman, partner marketing director for Blue Pumpkin. "We have already seen that combining Blue Pumpkin's products with our partners' products, services and expertise results in increased value for businesses seeking world-class customer contact center solutions."

About the Blue Pumpkin Alliance Partner Program

Blue Pumpkin Alliance Partners leverage Blue Pumpkin solutions by integrating them into their own business offerings. Program benefits for affiliate partners include marketing support and discounts on education and training. Technology partners receive technical support, integration management, joint marketing efforts, access to the alliance-dedicated website, technical and sales training, lead referrals and more.

Four main participation designations are available in the program:

--  Affiliate Partners recommend Blue Pumpkin products without
    integration or vendor specific requirements.

--  Preferred Technology Partners receive the latest Blue Pumpkin
    product updates and integration news while performing their own
    integration.

--  Preferred Plus Technology Partners directly participate in Blue
    Pumpkin integration and may also sign a co-marketing and referral
    agreement.

--  Premier Technology Partners manufacture or develop complementary
    technologies and have wider access to integration support as well
    as a comprehensive co-marketing agreement.

Several industry-leading contact center technology companies already participate in the Blue Pumpkin Alliance Program, including Davox Corporation (Nasdaq:DAVX), Dialogic (an Intel company -- Nasdaq:INTC), eGain Corporation (Nasdaq:EGAN), Kana Communications (Nasdaq:KANA), Quintus Corporation (Nasdaq:QNTS) and Witness Systems (Nasdaq:WITS).

For more information on the Alliance Partner Program, see the Blue Pumpkin website at www.blue-pumpkin.com/partners/alliance.html or email to [e-mail].

About Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime products are robust workforce management software packages designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the appropriate people with the right skill sets are available to interact with customers across a variety of channels, including phone, email and Internet chat. Recently awarded a HotPick 2000 Award by Call Center News Service and Product of the Year and Editor's Choice honors from Call Center, Call Center Solutions and CTI magazines, the PrimeTime family of products provide powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin Software, Inc.

Blue Pumpkin Software is a market-leading provider of workforce management solutions for multimedia customer contact centers. Blue Pumpkin develops, markets, and supports the award-winning PrimeTime suite of products designed to help companies guarantee superior customer service across a variety of contact media, including phone and email. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions.

Blue Pumpkin Software is headquartered in Silicon Valley, with offices around the world. Global leaders in the financial services, e-commerce, telecommunications, and retail goods & services industries depend on Blue Pumpkin solutions. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, Verio, KitchenAid, Drugstore.com, Carlson Wagonlit Travel and PeopleSoft. Blue Pumpkin's current Global Channel Partners include Lucent Technologies, Rockwell Electronic Commerce, Siemens AG, Siemens ICN and Taske Technology. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877/257-6756.