Blue Pumpkin Hosts User And Partner Conferences.Business Editors, Technology Writers SAN FRANCISCO--(BUSINESS WIRE)--Nov. 6, 2000 More Than 250 Customers and Partners Participate In Events Focusing on Blue Pumpkin Innovation and Strategies for Quality Customer Service Blue Pumpkin Software, a leading provider of workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions for customer contact centers, today announced that it has hosted its second annual User Conference, November 2-4, followed by its second annual Partner Conference, which concludes tomorrow. Both events focused on the use of workforce management solutions for quality customer service in today's new economy. The conferences, co-sponsored by Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony and Siemens Information and Communication Networks, were held at the Westin St. Francis Hotel The Westin St. Francis is a luxury hotel in the Union Square district of San Francisco, California. The hotel opened on March 21, 1904. The interior was destroyed in the 1906 Earthquake but the structure survived and the hotel re-opened in late 1907. in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden . The three-day User Conference was attended by representatives from more than 150 businesses. Through case study and industry expert presentations, attendees learned how Blue Pumpkin's comprehensive product suite streamlines contact center scheduling and forecasting, enhances customer satisfaction and increases customer loyalty. Featured presenters included keynote speakers Elizabeth Ussher, senior program director for the Meta Group, and Caralyn Brace, director of strategy for answerthink Consulting Group. The two discussed and provided details on how to deliver quality customer service in today's multi-channel contact center environment. In addition, Blue Pumpkin executives and customers led discussions and demonstrations on alternative scheduling techniques, optimizing the use of Blue Pumpkin solutions and increasing agent satisfaction. To kick-off the event, Blue Pumpkin hosted an evening yacht cruise on the San Francisco Bay San Francisco Bay, 50 mi (80 km) long and from 3 to 13 mi (4.8–21 km) wide, W Calif.; entered through the Golden Gate, a strait between two peninsulas. . Optimizing Partner Success The three-day Partner Conference gave more than 80 Blue Pumpkin partners the chance to learn more about the company's fast-growing Channel Partner Program and the latest in PrimeTime product innovations. The conference featured presentations on emerging industry trends, services, support and strategies for optimizing partner opportunities with Blue Pumpkin. Keynote speaker Michael McCloskey, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Kana Communications, discussed the future of the multi-channel contact center market and keynote speaker Caralyn Brace of answerthink reviewed tools and techniques for ensuring quality online customer service. "In today's information and Internet-based economy, maintaining quality customer service is a real challenge and requires more highly skilled resources than ever before," said Meta Group's Elizabeth Ussher. "These events provide an excellent opportunity for technology providers and customers to share information and are key to helping develop new technologies and identify emerging best practices." About Blue Pumpkin Software Blue Pumpkin Software is a leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their business. Blue Pumpkin Software is headquartered in Silicon Valley, with European headquarters in London, and offices and distributors throughout the world. Blue Pumpkin's customers span a number of industries and include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. , Apple Computer, Airborne Express Airborne Express (IATA: n/a, ICAO: ABX, and Callsign: Abex) was an express delivery company and cargo airline. Headquartered in Seattle, Washington, its hub was at Wilmington, Ohio. , AOL/CompuServe Europe, AT&T, Carlson Wagonlit Carlson Travel Network Carlson Travel Network can trace its origin back to a travel agency that was founded by Ward Forster in the United States in 1888 and named Ask Mr. Foster. Travel, Drugstore.com, JetBlue Airways For the Jet Blue database used in Exchange Server and Active Directory, see Extensible Storage Engine. JetBlue Airways is a major American low-cost airline owned by JetBlue Airways Corporation (NASDAQ: JBLU). , KitchenAid, Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. and Verio. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin website at www.blue-pumpkin.com. |
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