Blue Cross of Northeastern Pennsylvania Selects edocs for Member Web Self-Service.NATICK, Mass. -- New Online Member Portal Delivers Customer Service, Satisfaction and Cost Savings
edocs, Inc. (http://www.edocs.com/), a provider of customer self-service and e-billing software solutions, today announced that Blue Cross of Northeastern Pennsylvania This mountainous area of Pennsylvania includes the Pocono Mountains, the Endless Mountains and former anthracite coal mining cities and towns, including Carbondale, Scranton, Pittston, Wilkes-Barre, Nanticoke and Hazleton. U.S. Presidents Harry Truman and George W. has selected edocs' technology platform to power its new member portal application. With the edocs' software, the insurer will provide its members with convenient online access to frequently accessed information and transactions.
The new member portal is designed to improve member satisfaction, reduce customer service calls, and improve the efficiency and effectiveness of the insurer's operations. Members will be able to go to the Blue Cross of Northeastern Pennsylvania web site to inquire about benefit eligibility, check referral status, view claim status and history, order new ID cards, change primary care physicians, and access a directory of providers. In addition, the application will provide internal customer service representatives with improved access to member information to make it easier for them to assist customers.
"The new member portal application will make it easier for our members to interact with us and deliver the added convenience that consumers have come to expect in today's world," said Tom Druby, vice president and CIO CIO: see American Federation of Labor and Congress of Industrial Organizations.
(Chief Information Officer) The executive officer in charge of information processing in an organization. at Blue Cross of Northeastern Pennsylvania. "We remain focused on continually improving our member experience and our selection of edocs is consistent with that goal. With the strength and breadth of the edocs' solution set, we are confident that we will provide our members with the best online experience possible."
"Customer satisfaction and operational improvement are important issues for every healthcare insurer these days," said Kevin Laracey, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of edocs. "With the new member portal application powered by edocs, Blue Cross of Northeastern Pennsylvania can dramatically reduce the administrative costs administrative costs,
n.pl the overhead expenses incurred in the operation of a dental benefits program, excluding costs of dental services provided. , time and effort associated with member inquiries and transactions. This delivers significant benefits for them and their members."
Blue Cross Northeastern Pennsylvania is one of several Blue Cross(R) and Blue Shield Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. Plans(R) using the edocs platform. In early 2003, edocs announced the signing of a national partnership agreement with the Blue Cross and Blue Shield Association
About Blue Cross of Northeastern Pennsylvania
Blue Cross of Northeastern Pennsylvania, an independent licensee of the Blue Cross and Blue Shield Association, is a not-for-profit health care company headquartered in Wilkes-Barre, Pennsylvania. It offers a comprehensive portfolio of health insurance products and administrative services to approximately 600,000 individuals in 13 counties.
edocs is the leading provider of customer self-service and e-billing software for Global 2000 businesses. Its solutions improve the quality of customer care, reduce support costs and deepen relationships with business and consumer customers. edocs' product suite integrates e-billing and payment, e-service and advanced self-care technologies and offers a comprehensive platform for all customer service issues. This enables companies to move customer service interactions from expensive paper and call center-based channels to lower-cost and more convenient self- and assisted-service channels like the web, e-mail and IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. . edocs' products and services are used by some of the world's leading organizations in communications, energy, financial services, government, healthcare, manufacturing/distribution and retail. Customers include BT (British Telecom), Fannie Mae Fannie Mae: see Federal National Mortgage Association. , Fleet Bank, GE Consumer Finance, Humana, Target, Telstra, Toyota Financial Services The business known as Toyota Financial Services operates in over thirty countries around the globe and is the wholly owned financial services operation of the Toyota Motor Corporation. and TXU TXU Texas Utilities (Electric and Gas Company)
TXU Transmitter Unit Energy. Founded in 1997, edocs is headquartered in Natick, Massachusetts and has operations in Asia, Australia, Europe and Latin America. For more information call (508) 652-8628 or visit www.edocs.com