Blue Cross and Blue Shield of Kansas City Improves Customer Satisfaction with Micrografx Process Improvement Solutions.Business Editors & High Tech Writers ALLEN, Texas--(BUSINESS WIRE)--May 17, 2000 Company-Wide Process Improvement Initiative Includes iGrafx Process and iGrafx Professional With iGrafx solutions from Micrografx, Inc. (Nasdaq: MGXI), Blue Cross and Blue Shield Blue Shield A US not-for-profit health care insurer that is a reimbursement intermediary for physicians. Cf Blue Cross. of Kansas City Kansas City, two adjacent cities of the same name, one (1990 pop. 149,767), seat of Wyandotte co., NE Kansas (inc. 1859), the other (1990 pop. 435,146), Clay, Jackson, and Platte counties, NW Mo. (inc. 1850). (BCBSKC BCBSKC Blue Cross and Blue Shield of Kansas City ) expects to make positive improvements to its key business processes, resulting in faster processing of customer claims and an improved bottom line. BCBSKC has undertaken an extensive enterprise management project geared toward making its internal processes more efficient and effective. The company has made iGrafx Process and iGrafx Professional part of its standard process improvement toolkit, largely based on the solutions' abilities to provide extensive process mapping and simulation capabilities. The company's initial focus is on the improvement of its customer-focused processes, including streamlining of procedures in the BCBSKC member services, customer service, claims and central operations Central Operations (CO) is a major command of the London Metropolitan Police that provides operational support to the rest of the service. It is commanded by Assistant Commissioner Tarique Ghaffur. divisions. "As we began evaluating our operations processes, we saw the need for a software solution that allowed interactive process simulation and easy to use what-if analysis to improve the efficiency of our processes," said Joey Dalton, manager of operations performance improvement and quality assurance for BCBSKC. "A search for an effective process engineering solution led us to iGrafx, which is by far the most user-friendly and functional option." "Our main objectives are to increase quality, decrease administrative expenses and improve member satisfaction through timeliness and accuracy of claims processing and customer interaction," Dalton added. "With iGrafx solutions, we are confident that BCBSKC will improve both our customer service and our ability to effectively resolve issues as they arise." "With iGrafx solutions, BCBSKC managers will be equipped to eliminate inefficiencies and better understand the fundamental business processes that contribute to improving the company's operations," said Doug Richard Doug Richard is a United Kingdom-based Californian entrepreneur and specialist in technology transfer, commercialisation, and business incubation. He shot to prominence as a result of the BBC programme Dragons' Den, where he appeared as a "dragon", or investor. , CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Micrografx. "As a single solution set that can handle all phases of process diagramming, analysis and simulation, iGrafx Process is the ideal solution to enable BCBSKC to achieve higher levels of customer satisfaction and productivity." About Micrografx, Inc. Micrografx is a recognized global leader in providing software, solutions and services enabling customers to improve productivity by graphically visualizing, improving and implementing key business processes. By visualizing and interacting with the data and information associated with these business processes, Micrografx customers improve time-to-market, customer satisfaction, and profitability. Key customer initiatives include improving and implementing processes that drive e-business, quality initiatives like Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. , and key line-of-business applications including supply chain management, interactive parts catalogs and interactive electronic technical manuals. Visit www.micrografx.com for more information or contact 888/744-1210. About Blue Cross and Blue Shield of Kansas City Blue Cross and Blue Shield of Kansas City is the largest provider of health plans in a 32-county area serving greater Kansas City and northwest Missouri. The company offers a number of benefit programs that can be included in many group health plans for area employers. Subsidiaries include: TriSource HealthCare Inc., Preferred Health Professionals (PHP (PHP Hypertext Preprocessor) A scripting language used to create dynamic Web pages. With syntax from C, Java and Perl, PHP code is embedded within HTML pages for server side execution. ), The Epoch Group, Missouri Valley Life and Health Insurance Company, New Directions Behavioral Health, L.L.C., Premier WorkComp Management L.L.C., and TriLink Healthcare, Inc. Note to Investors: This release, other than historical information, includes forward-looking statements with respect to achieving corporate objectives, strategic direction, advancement of enterprise business, and certain other matters. These statements are made under the "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 and involve risks and uncertainties which could cause actual results to differ materially from those in the forward-looking statements, including but not limited to the following: product development, product introductions, licensing agreements, technological change, competition, international operations, changes in distribution channels, seasonality, growth in the enterprise solutions business of the Company, market demand and acceptance of products, the impact of changing economic conditions, fluctuation in foreign currency exchange rates, and others detailed in the Company's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. , Quarterly Reports on Forms 10-Q and other Securities and Exchange Commission filings. These filings can be obtained by contacting Micrografx Investor Relations Investor relations The process by which the corporation communicates with its investors. . |
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