Blue Cross Blue Shield Healthcare Plan of Georgia registers lowest complaint rate for State; ranking based on Georgia Department of Insurance Six Month Review.Business Editors ATLANTA--(BUSINESS WIRE)--Sept. 23, 2002 Blue Cross Blue Shield Healthcare Plan of Georgia, Inc., an operating subsidiary of WellPoint Health Networks Inc. (NYSE NYSE See: New York Stock Exchange :WLP WLP WebLogic Portal (Bea Systems) WLP Wafer Level Packaging WLP Women's Learning Partnership (Bethesda, MD) WLP Workplace Learning & Performance WLP World Library Partnership, Inc. ) was ranked "lowest in complaints" with a ratio of .33 per 10,000 members by the Georgia Department of Insurance. Charlie Harman, spokesman for the company said, "Our associates are customer focused in everything we do and everyone we serve. This comparison is confirmation of their superior service." The data is published by Georgia Insurance Commissioner John W. Oxendine and can be reviewed at www.gainsurance.org. The Insurance Department states on its website, "The 'complaint ratio' is calculated by using the number of closed complaints received at the Insurance Department during a six-month period per 10,000 enrollees of an HMO HMO health maintenance organization. HMO n. A corporation that is financed by insurance premiums and has member physicians and professional staff who provide curative and preventive medicine within certain financial, in Georgia. There are ten licensed HMOs in the state." The Insurance Commissioner's website goes on to say, "All complaints finalized in the preceding six months were counted, regardless of when the complaints were filed. The comparison represents statistics specifically for complaints closed by the Department January 1, 2002 through June 30, 2002. The Department cautions consumers not to rely solely on these complaint ratios when buying insurance." A ratio is used to fairly compare company to company. Blue Cross Blue Shield Healthcare Plan of Georgia is the state's largest HMO with enrollment for this report of approximately 549,000 members. General information about the Companies: Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and Blue Cross and Blue Shield of Georgia, Inc. together serve more than 2.1 million medical members. BCBSGA BCBSGA Blue Cross and Blue Shield of Georgia (US) is the oldest and largest health benefits company in Georgia. Blue Cross Blue Shield Healthcare Plan of Georgia, Inc. and BCBSGA are operating subsidiaries of WellPoint Health Networks Inc., one of the nation's largest publicly traded health care companies serving the health care needs of more than 13 million medical members and approximately 45 million specialty members nationally. WellPoint offers a broad spectrum of quality network-based health products including open access PPO PPO abbr. preferred provider organization PPO Managed care Preferred provider organization, see there Infectious disease Pleuropneumonia-like organism, see there , POS (1) See point of sale and packet over SONET. (2) "Parent over shoulder." See digispeak. POS - point of sale and hybrid products, HMO and specialty products. Specialty products include pharmacy benefit management A Pharmacy Benefit Manager (PBM) is a third party administrator of prescription drug programs. They are primarily responsible for processing and paying prescription drug claims. , dental, utilization management, vision, mental health, life and disability insurance, long term care insurance, flexible spending accounts, COBRA administration, and Medicare supplements. Blue Cross and Blue Shield of Georgia may be found on the web at www.bcbsga.com. Blue Cross and Blue Shield of Georgia is an independent licensee of the Blue Cross and Blue Shield Association
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