Blue Coat Enhances Online Knowledge Management System to Provide Timely, Accurate Answers to Support Questions.Summary: BlueTouch Online's Knowledge Management System Part of Ongoing Investments in BlueTouch Service and Support Program BlueTouch Online's Knowledge Management System Part of Ongoing Investments in BlueTouch Service and Support Program Blue Coat Systems, Inc. (Nasdaq: BCSI BCSI Building Scalable Cisco Internetworks ), the technology leader in Application Delivery Networking, launched an advanced knowledge management system designed to provide customers with fast and easy access to the information required to realize the full potential of the Blue CoatA product line. The knowledge management system enhances the BlueTouchao Online portal and is part of ongoing investment by Blue Coat in its service and support capabilities to improve customer satisfaction. "Over the last 12 months, Blue Coat has made significant investments in its service and support organization to provide its customers with the tools, knowledge and expertise they need to support strategic deployments," said Grant Gordon Gordon, river in W Tasmania, Australia, 125 mi (200 km) long. Flowing from mountains to the W coast, its main tributaries are the Franklin and Denison from the N, and Serpentine and Olga to the S. , senior vice president, global service and support at Blue Coat Systems. "The knowledge management system is integral to this initiative and unifies the vast reserve of technical knowledge and expertise that Blue Coat maintains in multiple locations to better serve our customers' service and support requirements." The knowledge management system is a collaborative environment that incorporates the shared knowledge and content created by Blue Coat support engineers, partners and customers with an advanced knowledgebase tool and automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. content integration. As a part of the BlueTouch Online portal, the new knowledge management system provides a single customizable search tool across all technical documentation, support solutions, customer forums, alerts and other sources and enables customers to quickly find accurate and intuitive answers to their support questions. For customers, the BlueTouch Online knowledge management system utilizes advanced search algorithms In computer science, a search algorithm, broadly speaking, is an algorithm that takes a problem as input and returns a solution to the problem, usually after evaluating a number of possible solutions. to find the most relevant content and answers to natural language questions. With the ability to search technical, solution and product content regardless of location or format, the BlueTouch Online knowledge management system provides customers with best practices answers from discussion forums, product documentation and technical briefs. To stay informed of the latest content added to the knowledge management system, customers can also subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day" subscribe, take buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company"; automated updates based on product, issue topic, deployment type or OS version. An integrated authoring platform allows Blue Coat support engineers, product developers and technical services marketing Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a product-base business. to rapidly share new information with Blue Coat partners and customers while service partners can contribute solutions to share with customers. For new partner support engineers, the BlueTouch Online knowledge management system provides an easy way to leverage the collective intelligence of the Blue Coat Service and Support organization. Blue Coat continues to invest in its service and support capabilities to provide customers with the high quality experience they demand from strategic suppliers. To serve its worldwide customer and partner base, Blue Coat utilizes a 24x7 follow-the-sun support model with six global customer support centers in Sunnyvale Sunnyvale, city (1990 pop. 117,229), Santa Clara co., W Calif., near San Francisco; settled 1849, inc. 1912. A city in Silicon Valley, its many manufactures include semiconductors; machinery and instruments; electrical, electronic, and aerospace products; , Calif.; Waterloo Waterloo, town, Belgium Waterloo (vä`tərlō), commune (1991 pop. 27,860), Walloon Brabant prov., central Belgium, near Brussels. The battle of Waterloo (see Waterloo campaign) was fought just south of there on June 18, 1815. , Canada; Farnborough, England; Dubai; Kuala Lumpur Kuala Lumpur (kwä`lə l  m`pr), city (1990 est. pop. and Tokyo.
With a complement of support, professional and proactive services, as well as technical training and certification programs, BlueTouch Services enable customers to maximize the value of their Blue Coat deployments. BlueTouch Online, the online portal component of the BlueTouch customer service and support program, allows customers to easily download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. the latest software and documentation, search security advisories, submit and track RMA (RealMedia Architecture) See RealMedia. and service requests, and license and activate products. 2009 Al Bawaba (www.albawaba.com) 2009 Al Bawaba (Albawaba.com) Provided by Syndigate.info an Albawaba.com company |
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