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Browse Bliss, Jeanne

1-3 out of 3 article(s)
Title Type Date Words
Apology and forgiveness: how do you regain customer trust when things go wrong? Oct 1, 2007 1246
Anatomy of dysfunctional customer relationships: how businesses show customers that they're not the priority. Oct 1, 2006 1492
Connecting with customers: does the performance you measure and reward truly match up with your customer care goals? Jul 1, 2006 1496

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