Blaze Software Selects Intraware to Provide Electronic Software Distribution and Management Services to Its Global Customer Base.

Business Editors/High-Tech Writers

EMERYVILLE, Calif.--(BUSINESS WIRE)--Oct. 23, 2000

Lower Costs, Faster Service and Increased Customer Retention

Constitute the Core Benefits of Intraware Delivery

Intraware, Inc. (Nasdaq:ITRA), a leading provider of Internet-enabled information technology (IT) management solutions, today announced that Blaze Software, a Brokat company and a leading provider of rules-based e-business personalization software, has selected Intraware to host web-based software delivery, update and management services for its worldwide customer base.

Intraware Delivery, an industry-proven web-based software delivery and update management service, will enable Blaze to maintain closer relationships with its customers by providing them with proactive notifications and downloads of any software updates for all Blaze software. Intraware Delivery also allows Blaze to lower costs associated with traditional software fulfillment by offering Blaze customers all the advantages of electronic software distribution combined with software management services, including personalized on-line archives of their Blaze software in addition to release, update and download information. The service will be managed and hosted by Intraware but will be provided to Blaze's customers as an integrated part of Blaze's customer support web site.

"We were impressed by Intraware's ability to help us enhance our relationships with our global customers. Intraware showed us a faster, better and more cost-efficient way to deliver web-based business-to-business software distribution and management services," said Ken Molay, director of product marketing at Blaze Software. "We are implementing Intraware Delivery in our online customer support systems so that we can offer our customers a better way to retrieve software updates and releases. At the same time, Intraware eliminates much of the complexity and cost we face in physically duplicating and distributing our software to all our customers. As new software releases become available, our entire customer base can receive them immediately, without delays caused by production and shipping. Intraware was chosen as a tremendously cost-effective solution to serving ever-increasing numbers of customers around the world. I doubt we would ever have attempted such a system using our own in-house development teams. The time and cost would have been prohibitive compared to the Intraware offering."

"We are pleased to work with Blaze to help them create rich, valuable e-business relationships with their customers," said Frost Prioleau, executive vice president of products and services at Intraware. "Through Intraware Delivery, our partners are able to rapidly deliver market-differentiating web-based services to their customers that significantly lower customer support costs, increase customer satisfaction and enable our partners to gain a more thorough understanding of their customers. We look forward to providing Blaze with the same benefits that we have delivered to the other software vendors using this service."

Intraware Delivery is part of a complete set of Intraware services designed to facilitate the management of enterprise software. These services include software evaluation, electronic software delivery (ESD), update notification, software deployment, IT e-learning and IT asset management. They are offered directly to corporate IT professionals through Intraware's Web site and in partnership with leading hardware and software companies, ASPs, and other service providers.

About Intraware

Intraware, Inc. (Nasdaq:ITRA) is a leading provider of Internet-enabled information technology (IT) management solutions that enable corporations to optimize their IT resources. The company's set of Internet-enabled services and technologies includes objective technical research; in-depth software analysis; an extensive selection of software, training and resources; and a comprehensive software delivery, update and asset management system. Intraware's unique spectrum of innovative IT management solutions has attracted strategic relationships with industry-leading vendors, including Compaq Computer Corp., Hewlett-Packard Company, IBM, Oracle Corp., and the Sun-Netscape Alliance. Intraware is headquartered in Emeryville, Calif., and can be reached at 888/446-8729, 510/597-4600, or http://www.intraware.com.

Forward Looking Statements

The statements in this news release referring to the future implementation of Intraware Delivery as an integrated part of Blaze's customer support web site, and other statements in this release which are not historical facts, may be deemed to be forward-looking statements involving a number of risk factors and uncertainties. Factors that could cause actual results to differ materially from those anticipated in this news release include delays in integrating Blaze's software into the Intraware Delivery Services or in integrating the Intraware Delivery service into Blaze's web site due to unexpected technical difficulties or resource constraints. Further information on potential factors that could affect Intraware's financial results is included in Intraware's Form 10-K filed with the Securities and Exchange Commission (SEC) on May 26, 2000 and in Intraware's Form 10-Q filed with the SEC on Oct. 16, 2000. Copies of these and other Intraware filings with the SEC are available from Intraware without charge or online at http://www.intraware.com/intraware/corporate/investor/index.html.

Note to Editors: Intraware is a registered trademark of Intraware,Inc. All other company, product and service names mentioned herein may be trademarks of their respective owners.