Blaze Software Corrects and Replaces Previous Release, BW2158, CA-BLAZE-SOFTWARE.Business Editors NOTE: The following news release replaces and corrects the previous Blaze Software news release, which ran earlier Wednesday on Business Wire, BW2158 (CA-BLAZE-SOFTWARE). The new version has updated stock exchange information. SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 3, 2000 Blaze Software Announces Extended Technical Support Offerings Company Now Offers 24 x 7 Emergency Support, Temporary After Hours Adv. 1. after hours - not during regular hours; "he often worked after hours" Support, and Personal Dedicated Technical Account Management Blaze Software, a Brokat company, today announced three new extended technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , including 24 x 7 Emergency Support, Temporary After Hours Support, and Technical Account Management. "Our Blaze Advisor A system for adding rules-based processing into an application from Fair Isaac Corporation, Minneapolis, MN, (www.fairisaac.com). Blaze Advisor is a Java-based rules engine that enables Windows, Solaris and OS/390 applications to be more easily revised by making changes in the rules Solutions Suite(TM) helps companies build closer customer relationships that go `Beyond Personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. .' Similarly, our new extended service offerings let us provide an extra measure of support for our customers that address their individual needs," said Scott Darling, extended services manager at Blaze Software. "Our customers need to keep their e-businesses up and running day and night, and there are times when they need additional help beyond normal support services. For these customers, extended support offerings ensure an added level of security and satisfaction." Each of the following extended technical support services is provided for a fee to Blaze Software customers who already have a license agreement that includes support and maintenance: 24x7 Emergency Support 24x7 Emergency Support allows customers access to service outside of business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a for critical production system issues. Any mission-critical issue reported by customers enrolled in this program is worked around the clock until the issue is resolved or downgraded to a lower priority. Blaze Software's goal for initial response time to a call is 15 minutes, with dedicated technical support engineering work beginning within 30 minutes of submission. Temporary After Hours Support Temporary After Hours Support allows customers to report problems "after hours" on specified dates and ensures that work will be applied towards a resolution. This service is typically requested by customers who need extra security when going live, upgrading, or migrating an application. It lets customers receive service outside of business hours for any Blaze Advisor related question or issue. Technical Account Management Customers opting to purchase a Technical Account Management contract are assigned a designated technical account manager who can escalate issue resolutions and provide personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. service during normal business hours. The account manager gains familiarity with the customer's business and application architecture and acts as the customer's advocate inside Blaze Software during the issue resolution process. The technical account manager provides proactive support by informing customers of technical alerts and providing information regarding new releases and products, as well as notifying customers about issues that could affect their Blaze Software installations. Blaze Software has introduced these additional technical support options in response to growth in demand from major customer accounts using Blaze Advisor to support high-availability, failure-intolerant business applications. Blaze Advisor is well-suited to the requirements of 24x7 e-business operations, giving companies the ability to manage and update business rules at any time, by any authorized policymaker, without programming or specialized development environments. About Blaze Software, a Brokat company Blaze Software is a leading provider of rules-based e-business software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode adaptable and personalized interaction that is consistent across all contact points. The Blaze Advisor Solutions Suite, written entirely in the Java programming language, is designed to give e-business applications more personalized interaction for users, which can lead to greater customer retention, decreased costs, and increased sales. Blazed applications can be changed on the fly, allowing e-business offerings to respond quickly to changing market conditions, business practices, and customer preferences. Blaze Software's personalization solutions are constructed to be extended easily across contact points (Web, email, call centers) and across processes (customer, employee, partner, and supplier). Blaze Software powers e-business projects for more than 200 customers in the high technology, financial, insurance, manufacturing, telecommunications, and healthcare industries, and Blaze Software products are embedded in leading e-business software packages. Blaze Software offers complete support for implementations across extended enterprises and within software applications, including training, consulting, and integration services. Blaze Software is headquartered in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. , and maintains a global network of subsidiaries and resellers in North and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Europe, Australia, and Asia. For more information, visit www.blazesoft.com. Blaze Software is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Brokat AG, which is traded on the Frankfurt Neuer Markt under the symbol "BRJ BRJ Baseball Research Journal BRJ Bandwidth Change Reject " and on the Nasdaq through American Depository The place where a deposit is placed and kept, e.g., a bank, savings and loan institution, credit union, or trust company. A place where something is deposited or stored as for safekeeping or convenience, e.g., a safety deposit box. Shares under the symbol "BROA". Blaze Software, Blaze Advisor, Blaze Advisor Solutions Suite, and Beyond Personalization are trademarks of Brokat AG. Java is a registered trademark of Sun Microsystems Sun Microsystems, Inc. (NASDAQ: JAVA[3]) is an American vendor of computers, computer components, computer software, and information-technology services, founded on 24 February 1982. , Inc. Other names are trademarks or registered trademarks of their respective companies. |
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