Blackboard Upgrades Client Support with Cyracle Web Service 3.0; Leading e-Education Software Company Taps Cyracle to Enhance Support Capabilities.Business Editors/Hi-Tech Writers RESTON Reston, uninc. city (1990 pop. 48,556), Fairfax co., N Va., a planned community established in 1961. A suburb of Washington, D.C., Reston is organized in a series of residential villages and commercial areas. , Va.--(BUSINESS WIRE)--March 20, 2002 Cyracle Technologies, Inc., an innovator of online customer support software, today announced that Blackboard (1) See Blackboard Learning System. (2) The traditional classroom presentation board that is written on with chalk and erased with a felt pad. Although originally black, "white" boards and colored chalks are also used. Inc. has launched an improved client support Web site powered by Cyracle Web Service 3.0(TM). In addition, Blackboard has retained Cyracle's professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team to help refine its support processes. Through this engagement, Cyracle becomes an important part of Blackboard's strategic initiative to create an effective support network that leverages the expertise of both clients and internal support staff. Cyracle Web Service 3.0 provides the knowledge base functionality and user interface for Blackboard's new support site. The first in a series of upcoming support site enhancements, this new functionality presents Blackboard clients with self-service information neatly organized by topic. And, because Cyracle provides Blackboard with an easy way to publish resolved issues to the support site, Blackboard is actively engaging the help of its clients to improve the quality of the support site for the entire Blackboard community. Blackboard serves more than 2,200 colleges, universities and organizations worldwide. "Continuing to improve our client experience is a central focus at Blackboard," said Todd Todd , Sir Alexander Robertus 1907-1997. British chemist. He won a 1957 Nobel Prize for his study of nucleic acids and nucleotide structures. Gibby, general manager at Blackboard Inc. "Cyracle has both the software and the process expertise to help Blackboard upgrade its support. Working with Cyracle helps us deliver increasing value and improve overall client satisfaction." In addition to deploying Cyracle Web Service 3.0 on its support site, Blackboard has engaged Cyracle's professional services team to help refine its support operations. Cyracle will work closely with Blackboard to enhance its internal support processes and apply best practices, ensuring a consistently high level of support for Blackboard clients. "Cyracle is committed to providing complete Online Customer Support solutions that include both products and services," said Casey Golden, president of Cyracle Technologies. "By taking proactive steps to enhance its support offering, Blackboard is affirming its status as a client-centric company and a true market leader." About Blackboard Inc. Blackboard Inc. was founded to transform the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the into a powerful environment for teaching and learning. The company offers a complete suite of enterprise software products and services that power a total "e-Education Infrastructure" for schools, colleges, universities and other education providers. Blackboard's Learning, Community Portal and Transaction Systems are consistently ranked by industry analysts as the market share and client satisfaction leaders. The company is headquartered in Washington, D.C., with offices and staff across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. Please visit www.blackboard.com for more information. About Cyracle Technologies, Inc. Cyracle is an innovator of online customer support software, enabling companies to improve customer satisfaction and loyalty while reducing their customer support costs. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a Gartner, Inc., 90 percent of companies are not prepared to provide the level of customer support required in the new economy. Cyracle's software solves this problem by transforming company Web sites into dynamic, user-friendly and instructive in·struc·tive adj. Conveying knowledge or information; enlightening. in·struc  tive·ly adv. self-service
centers. Headquartered in Reston, Virginia Reston is an internationally known planned community whose goal was to revolutionize post-World War II concepts of land use and residential/corporate development in American suburbia. , Cyracle can be found on the
Web at www.cyracle.com.
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