Black Box Network Services Receives Circle of Excellence Award from ShoreTel.Highest Partner Award is for Outstanding Customer Satisfaction and Revenue Achievement PITTSBURGH -- Black Box Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BBOX), an industry-leading provider of voice communications, data infrastructure, and product solutions, announced today that it has been recognized as a Circle of Excellence winner and awarded first place in its category by ShoreTel, provider of IP phone systems with Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. (UC). The award is based on world-class customer satisfaction and strong revenue achievement, and is the highest partner award given by ShoreTel. "Black Box is a premier Value Added Reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). and they truly deserve this award for their excellence in customer satisfaction and their strong revenues," said Don Girskis, senior vice president of worldwide sales at ShoreTel. "As ShoreTel continues to grow its market share, we greatly value their partnership and commitment to our joint success." ShoreTel's highly qualified partners consist of value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. and integrators that help customers navigate (1) "Surfing the Web." To move from page to page on the Web. (2) To move through the menu structure in a software application. a world of voice over IP (VoIP) options, including LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. , WAN, call center, voice and data application integration, technology deployment, and training and support. The Circle of Excellence Award is presented to ShoreTel's top 10 partners based on revenue success and achievement of world-class customer satisfaction scores of 90+ as measured by an independent third party. Black Box placed first in the national partners category. "We proudly accept this prestigious honor on behalf of all Black Box Team Members who continually con·tin·u·al adj. 1. Recurring regularly or frequently: the continual need to pay the mortgage. 2. strive to provide the best customer service in the industry," said Terry Blakemore, Black Box's president and chief executive officer. "We look forward to continuing to grow on a national and global basis with ShoreTel." About Black Box Black Box is the world's largest technical services company dedicated to designing, building and maintaining today's complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 192 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com. Black Box[R] and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners. About ShoreTel ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. They offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO (1) (Total Cost of Ownership) The cost of using a computer. It includes the cost of the hardware, software and upgrades as well as the cost of the inhouse staff and/or consultants that provide training and technical support. See ROI. ) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California Sunnyvale ([sʌniveil]) is a city in Santa Clara County, California, United States. It is one of the major cities that make up the Silicon Valley. As of the 2000 census, the city population was 131,760. , and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com. |
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