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Black Box Launches New Web Service!


PITTSBURGH Pittsburgh (pĭts`bərg), city (1990 pop. 369,879), seat of Allegheny co., SW Pa., at the confluence of the Allegheny and the Monongahela rivers, which there form the Ohio River; inc. 1816.  -- Black Box Corporation (Nasdaq:BBOX) announced today that it has launched a new service, "Talk to a Sales Rep (programming) REP - A directive used in IBM object code card decks (and later PTF Tapes) to REPlace fragments of already assembled or compiled object code prior to link edit. ," on its Web site, www.blackbox.com.

By clicking on a button on the company's home page, visitors to the Black Box Web site can submit a request to have a sales rep call them back within a record-setting 20 seconds! The quick response time is in keeping with the company's tradition of answering all calls to the Customer Sales & Service (CS&S) and Tech Support departments in 20 seconds or less.

The new service is designed to give clients using the Web site fast yet personalized per·son·al·ize  
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es
1. To take (a general remark or characterization) in a personal manner.

2. To attribute human or personal qualities to; personify.
 assistance. The client simply enters their name and phone number, and the system does the rest! Within seconds, a courteous cour·te·ous  
adj.
Characterized by gracious consideration toward others. See Synonyms at polite.



[Middle English corteis, courtly, from Old French, from cort, court; see
 and knowledgeable sales rep will call the client back, ready to assist with all of their customer service needs. The responding sales rep can help a client find a product, check pricing, determine availability, review shipping options, place an order, and more. If a client needs technical assistance, the call may be referred to Black Box's industry leading Technical Support department. The "Talk to a Sales Rep" service is currently available in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. .

This service is set up in the same manner as Black Box's "Talk to a Tech" service. Now customers needing either Technical Support, or Customer Service assistance will have access to this fast and efficient service.

Black Box offers comprehensive, multi-site data, voice, and hotline 1. (company) Hotline - Hotline Communications Ltd..
2. (messaging) Hotline - Hotline Connect.
 services for both small and large clients in multiple cities, states, and countries. The Company handles start-to-finish data services for wired and wireless systems, as well as new and upgraded voice systems designed to a client's exact specifications.

Black Box's catalogs have won numerous awards in recent years, including Catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C.  Age magazine's Catalog of the Year for the 2003-2004 BLACK BOX(R) Catalog and top honors in the Computer Equipment and Software category nine years in a row.

For information on Black Box's products and services, call 724-746-5500 or log on to www.blackbox.com. Black Box is the world's largest technical services company dedicated to designing, building, and maintaining today's complicated network systems. Black Box services 150,000 clients in 141 countries with 117 offices throughout the world.

Black Box and the diamond logo are registered trademarks of BB Technologies, Inc.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Nov 10, 2004
Words:389
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