Bizfon Chooses !hey inc. Technology for Live Online Sales; Provider of Affordable Phone Systems Adds !heycenter to Web Site to Improve Customer Service and Call Center Efficiency.Business/Technology Editors NORTH ANDOVER North Andover (ăn`dōvər), town (1990 pop. 22,792), Essex co., NE Mass., on the Merrimack River, in a dairy and farm area; settled c.1644, set off from Andover and inc. 1855. , Mass.--(BUSINESS WIRE)--Sept. 18, 2000 !hey inc., the premier provider of customer engagement solutions, today announced that its !heycenter(SM) technology has been incorporated into the Web site of Bizfon, Inc., a developer of affordable phone systems for the SOHO Soho (sōhō`, sə–), district of Westminster, London, England, known for its continental restaurants. Once a fashionable quarter, it became popular among writers and artists in the 19th cent. (small office/home office See SOHO. ) market. With the addition of !heycenter, Bizfon customers and potential buyers can receive immediate answers to their questions at www.bizfon.com by clicking the live help button, which initiates direct text chat with Bizfon sales representatives. Bizfon's live text chat offering has already enhanced online customer service and increased the productivity of its contact center. "!hey's help button gives Bizfon's online customers an immediate way to chat one-on-one with a knowledgeable customer service representative without leaving our Web site or waiting for a response to an e-mail," said Greg Hassell, Director of Internet Marketing See Internet advertising. for Bizfon. "In just one month we've already seen a significant return on investment from !hey's online customer interaction technology. Over a dozen customers have been quoted using text chat, and we've closed over 14% of the total online leads that were generated." Bizfon's sales agents and supervisors can access !heycenter through their browsers, enabling them to work from any location at any time. !heycenter's productivity tools make it possible for agents to conduct simultaneous customer chat sessions, push appropriate Web pages to potential customers, and provide instant Bizfon price quotes. "Bizfon has become a leader in providing phone systems for the SOHO market largely because of its ability to respond to customers personally, immediately, and completely," said Duncan Mackay Duncan MacKay (born 14 July 1937 in Glasgow) was a Scottish footballer who played for Celtic, Third Lanark, Melbourne Croatia, Perth Azzurri and the Scotland national team. Mackay turned professional when he joined Celtic from Maryhill Harp aged 17 in 1955. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of !hey inc. "Adding !hey to its portfolio of customer services illustrates Bizfon's commitment to the online customer experience." !hey helps e-businesses retain customers, enrich the customer experience on the Web, and boost Web site revenue by providing personalized customer engagement. !heycenter makes adding online customer care to any Web site as easy as dropping the !hey live help button onto a Web page. About Bizfon, Inc. Headquartered in Salem, New Hampshire Salem is a town in Rockingham County, New Hampshire, United States. The population was 28,112 at the 2000 census. Salem is a marketing and distributing center, with several colleges, recreation attractions and a large shopping mall, the Mall at Rockingham Park. , Bizfon, Inc. develops and markets full-featured, affordable phone systems for the SOHO (small office/home office) market. Bizfon's primary product, the Bizfon 680, is a communications switch that incorporates voice mail, automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. , call management and a myriad of other features in a single low-cost package. With functionality previously found only in expensive, complex systems requiring third-party integration and support, Bizfon provides everything a small business needs in a phone system at a very affordable price. The company sells directly to end users and corporate customers, as well as through a variety of partners, including Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for . For further information on Bizfon, Inc., visit the company's Web site at www.bizfon.com or contact Maureen Trout at 603.870.9400. About !hey inc. !hey inc. (!hey) helps businesses proactively identify, acquire, service and retain customers through personalized communication. !hey offers a unified customer interaction solution that allows companies to communicate with customers through all communication channels--Web, voice and e-mail--including applications for proactive and on-request chat, interactive voice response, networked voice, inbound and outbound e-mail routing and management, and dynamic FAQ (Frequently Asked Questions) A group of commonly asked questions about a subject along with the answers. Vendors often display them on their Web sites for use as troubleshooting guidelines. . !hey's e-service applications are available both as customizable enterprise products and as a subscription-based hosted service. Beyond software, !hey offers NetRep(TM) resources, live customer service agents with expertise in online customer behavior and sales, who can monitor customer traffic on a Web site and initiate conversation with customers to provide proactive assistance. !hey's current customers span a wide range of industries, including technology, retail, travel, entertainment, real estate, financial services and business-to-business markets. Customers include Microsoft, American Airlines, Cyberstateu.com, Knology, Inc., Network Associates, Bizfon, Supportgate.com, isolve.com and other leading companies. !hey is a founding member of the Personalization Consortium, an international advocacy group formed to promote the development and use of responsible one-to-one marketing technology and practices on the World Wide Web. The company merged with icontact.com in September 2000, and is headquartered in North Andover, Massachusetts North Andover is a town in Essex County, Massachusetts, United States. The population was 27,202 at the 2000 census. History North Andover was first settled in 1646 and was officially incorporated in 1855. , with locations in Fairfield, Connecticut and Chicago, Illinois, and satellite sales offices in California, Colorado, Florida, Georgia, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. , Texas, and Washington state. Telcom-Internet Investors, L.L.C., a subsidiary of Telcom Ventures, L.L.C., The Goldman Sachs Group, Inc., eCOM Partners, L.L.C. and Broadband Ventures are corporate investors. For more information about !hey, visit www.heyinc.com. !hey is a trademark of !hey inc. !heycenter is a service mark of !hey inc. All other products and services are the trademarks of their respective owners. icontact and NetReps are trademarks of icontact.com. |
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