BizRate.com Recognizes the ``Best of the Best'' E-Tailers with ``Circle of Excellence'' Platinum Awards for 2004.LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. -- Leading Shopping Search Site Recognizes the Very Best Performing E-Tailers in Time for Holiday Shopping In an effort to help steer steer castrated male cattle beast over a year of age. See also bullock, buller steer. steer bulling see bulling. steer Medtalk verb consumers toward top performing online stores this Holiday season, BizRate.com today announced its fifth annual "Circle of Excellence" winners. The award recognizes the very best merchants in customer satisfaction, as judged by previous online buyers of those merchants. This year, 41 online retailers won the "Circle of Excellence" Platinum award. Online stores are awarded "Circle of Excellence" Platinum awards based on above-average performance on seven key satisfaction metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. :
Industry Average
(on a 10-point scale)
1. Overall Satisfaction 8.62
2. Product Selection 8.44
3. Ease of Finding Products 8.53
4. Repurchase Intent 8.65
5. Product Met Expectations 8.78
6. On-time Delivery 8.71
7. Customer Support 8.36
To qualify for the award, retailers had to be a BizRate Customer Certified See certification. Merchant and represent the top five percent of completed surveys, in terms of volume, from September September: see month. 1, 2003, to August 31, 2004. Online buyers complete the surveys at the point of sale and after delivery of goods in order to accurately measure the in-store shopping experience and to monitor the store's post-transaction fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. performance. Demonstrating year-round consistency in providing superior customer satisfaction, a handful of e-tailers are consecutive winners for five and four years. Five-time winners include Campmor Campmor is an outdoor specialty equipment retailer established in Paramus, New Jersey in 1978 by Morton Jarashow. Known for its wide selection of outdoor clothing, camping, backpacking, bicycling and water sports equipment, Campmor derives more than seventy percent of its sales .com, Crutchfield Crutchfield, is a consumer electronics company specializing in audio/video equipment for the automobile. It currently offers many consumer electronics items from mobile to electronics and high fidelity components for the home. It was created in 1974 by Bill Crutchfield, founder and CEO. and Tower Hobbies Tower Hobbies was started in 1971 by Bruce Holecek, and is now the largest hobby mail-order company in the world. Tower Hobbies is a division of Hobbico, Inc, which is headquartered Champaign, Illinois, United States. References , and four-time winners include Carrot carrot, common name for some members of the Umbelliferae, a family (also called the parsley family) of chiefly biennial or perennial herbs of north temperate regions. Ink, CircuitCity.com, Lenox, QVC QVC Quality Value Convenience QVC Question Valid Command Inc. and Scentiments.com. BizRate.com "Circle of Excellence" Platinum award recipients, listed alphabetically al·pha·bet·i·cal also al·pha·bet·ic adj. 1. Arranged in the customary order of the letters of a language. 2. Of, relating to, or expressed by an alphabet. and with categories, are:
-- 2nd Story Software, Inc. www.TaxACT.com (Computers & Software)
-- 4inkjets www.4inkjets.com (Office Supplies)
-- B&H Photo Video www.bhphotovideo.com (Computers & Software)
-- Backcountry.com www.backcountry.com (Sports & Outdoors)
-- Birthday Express www.birthdayexpress.com (Gifts, Food & Flowers)
-- Blue Nile www.bluenile.com (Jewelry & Watches)
-- Booksamillion.com www.booksamillion.com. (Books & Magazines)
-- Build-A-Bear Workshop(R) www.buildabear.com (Toys & Games)
-- Campmor.com www.campmor.com (Sports & Outdoors) A fifth-year
consecutive winner
-- Carrot Ink www.carrotink.com (Computers & Software) A fourth-year
consecutive winner
-- CD Universe www.cduniverse.com (Music and Movies)
-- Christianbook.com www.christianbook.com (Books & Magazines)
-- CircuitCity.com www.circuitcity.com (Computers & Software and
Electronics) A fourth-year consecutive winner
-- Clinique www.clinique.com (Health & Beauty)
-- Cooking.com www.cooking.com (Home & Garden)
-- Crucial Technology www.crucial.com (Computers & Software)
-- Crutchfield www.crutchfield.com (Electronics) A fifth-year
consecutive winner
-- DermStore www.dermstore.com (Health & Beauty)
-- DiscoveryStore.com www.discoverystore.com (Sports & Outdoors and
Toys & Games)
-- Gloss.com www.gloss.com (Health & Beauty)
-- Hat World www.hatworld.com (Clothing)
-- InkSell.com www.inksell.com (Office Supplies)
-- Kingston Technology www.shop.kingston.com (Computers & Software)
-- Lenox www.lenox.com (Home & Garden) A fourth-year consecutive
winner
-- Musician's Friend www.musiciansfriend.com (Musical Instruments)
-- Mwave.com www.mwave.com (Computers & Software and Video Games)
-- Nascar Online Store www.store.nascar.com (Sports & Outdoors)
-- Newegg.com www.newegg.com (Computers & Software)
-- Perfumania.com www.perfumania.com (Health & Beauty)
-- Plow & Hearth www.plowhearth.com (Home & Garden)
-- Quill Corporation www.quill.com (Office Supplies)
-- QVC, Inc. www.qvc.com (Clothing and Home & Garden) A fourth-year
consecutive winner
-- Scentiments.com www.scentiments.com (Health & Beauty) A fourth-
year consecutive winner
-- Shoebuy.com www.shoebuy.com (Clothing)
-- Shoes.com www.shoes.com (Clothing)
-- The Perfume Spot www.theperfumespot.com (Health & Beauty)
-- The Vermont Teddy Bear Company www.vermontteddybear.com (Toys &
Games)
-- Tower Hobbies www.towerhobbies.com (Toys & Games) A fifth-year
consecutive winner
-- Zappos.com www.zappos.com (Clothing)
-- ZipZoomFly.com www.zipzoomfly.com (Computers & Software)
-- zZounds www.zZounds.com (Musical Instruments)
"Online spending will keep growing as long as online retailers stay committed to providing the best customer service," said Chuck Davis  This article or section contains information about one or more candidates in an upcoming or ongoing election.Content may change as the election approaches. Charles E. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BizRate.com. "We are particularly proud of Platinum Award-winning merchants because, day in and day out Adv. 1. day in and day out - without respite; "he plays chess day in and day out" all the time , these merchants make it a priority to make every purchaser feel special. In return, they will reap the rewards this Holiday season and beyond." "Circle of Excellence" Methodology In order to win a " Circle of Excellence" Platinum award, BizRate.com e-tailers demonstrated outstanding performance from September 1, 2003, to August 31, 2004, and achieved a performance rating above the industry average on all seven aforementioned a·fore·men·tioned adj. Mentioned previously. n. The one or ones mentioned previously. aforementioned Adjective mentioned before Adj. 1. service metrics. For robust statistical significance, satisfaction ratings are based on retailers being a BizRate.com Certified Merchant and representing the top five percent of completed surveys in terms of volume from September 1, 2003, to August 31, 2004. BizRate.com's shopping search engine already features more than 3,000 quality, customer-rated online merchants. Customer Certified merchants allow themselves to be surveyed at the point of purchase by consumers regarding their online shopping experience throughout the year. In addition, BizRate.com surveys customers a second time after a purchase has been delivered to better quantify Quantify - A performance analysis tool from Pure Software. such items as on-time delivery, interaction with customer support and a customer's intent to return to the merchant in the future. BizRate.com's Point-of-Sale monitoring system is free of charge to merchants. Ratings are unbiased buyer feedback to ensure the independence of all ratings. About BizRate.com Founded in 1996, BizRate.com is one of the largest, fastest and most accurate shopping search engines on the Web. With an index of over 25 million product offers from more than 48,000 stores, BizRate.com uses ShopRank(TM), a proprietary shopping search algorithm In computer science, a search algorithm, broadly speaking, is an algorithm that takes a problem as input and returns a solution to the problem, usually after evaluating a number of possible solutions. , to produce the industry's most relevant search results by weighing price, popularity and availability of products, against the reputations of merchants that sell them. At the heart of ShopRank(TM) are BizRate.com's signature merchant and product ratings, collected from more than one million online buyers each month, making them the most reliable ratings on the Web. Every week, the BizRate.com shopping search engine prepares millions of shoppers to make smarter, more confident purchases and sends them directly to the checkout page of thousands of online merchants. |
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