BizRate.Com Recognizes the Best of the Best E-Tailers with ``Circle of Excellence'' Platinum Awards for Holiday 2003.Business Editors LOS LOS Length of stay, see there ANGELES--(BUSINESS WIRE)--Jan. 16, 2004 Leading Shopping Search Site Recognizes Very Best Performing E-Tailers as Rated by Online Buyers During the Holidays BizRate.com announced today its fourth annual Circle of Excellence winners, recognizing the 35 "best of the best" merchants in customer satisfaction as judged by online buyers from those merchants. The Circle of Excellence winners were the top satisfaction performers during the busiest online shopping season of the year -- the holidays, from November November: see month. 28 to December December: see month. 24. This year, 35 online retailers won the Circle of Excellence Platinum award based on over 1,500 completed surveys compiled both at the point of sale and the follow-up follow-up, n the process of monitoring the progress of a patient after a period of active treatment. follow-up subsequent. follow-up plan after-delivery-of-goods fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. period. BizRate.com is most proud to announce that Campmor.com, Crutchfield.com, and TowerHobbies.com are our first four-time winners, showing the consistency of having the best customer satisfaction over the last four holiday periods. Winners from the last three consecutive holiday periods include Carrot carrot, common name for some members of the Umbelliferae, a family (also called the parsley family) of chiefly biennial or perennial herbs of north temperate regions. Ink, CircuitCity.com, Lenox, QVC QVC Quality Value Convenience QVC Question Valid Command Inc., and Scentiments.com. Merchants were awarded Circle of Excellence Platinum awards based on above-average performance on seven key satisfaction metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. :
Industry Average
(on a 10-point scale)
1. Overall Satisfaction 8.61
2. Product Selection 8.45
3. Ease of Finding Products 8.52
4. Repurchase Intent 8.66
5. Product Met Expectations 8.93
6. On-time Delivery 8.73
7. Customer Support 8.25
"Customers reward service, and the best stores reaped the best holiday returns," said Chuck Davis  This article or section contains information about one or more candidates in an upcoming or ongoing election.Content may change as the election approaches. Charles E. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BizRate.com. "We are particularly proud of these Platinum Award-winning merchants, which put the customers first during a time when consumers are seeking more and better quality of service. Day in and day out Adv. 1. day in and day out - without respite; "he plays chess day in and day out" all the time , these merchants make it a priority to make every purchaser feel special, and in return, these merchants will reap loyalty rewards for years to come." BizRate.com "Circle of Excellence" Platinum award recipients, listed alphabetically al·pha·bet·i·cal also al·pha·bet·ic adj. 1. Arranged in the customary order of the letters of a language. 2. Of, relating to, or expressed by an alphabet. and with categories, are:
-- AbtElectronics.com, www.abtelectronics.com. (Electronics).
-- Bass Pro Shops, www.bassproshops.com (Sporting Goods).
-- Blue Nile, www.bluenile.com (Jewelry & Watches).
-- Boardgames.com, www.boardgames.com (Toys & Games).
-- Booksamillion.com, www.booksamillion.com (Books & Magazines).
-- B&H Photo Video, www.bhphotovideo.com (Electronics).
-- Build-A-Bear Workshop, www.buildabear.com (Toys & Games).
-- Campmor.com, www.campmor.com (Sporting Goods).
A fourth-year winner.
-- Carrot Ink, www.carrotink.com (Office Supplies).
A third-consecutive-year winner.
-- Christianbook.com, www.christianbook.com (Books & Magazines).
-- CircuitCity.com, www.circuitcity.com (Electronics).
A third-consecutive-year winner.
-- Cooking.com, www.cooking.com (Home & Garden).
-- Crutchfield, www.crutchfield.com (Electronics).
A fourth-year winner.
-- Clinique, www.clinique.com (Health & Beauty).
-- Crucial Technology, www.crucial.com (Computer Hardware).
-- Cutlery and More, www.cutleryandmore.com (Home & Garden).
-- DiscoveryStore.com, www.discoverystore.com (Entertainment).
-- EBgames.com, www.ebgames.com (Video Games).
-- GameStop.com, www.gamestop.com (Toys & Games).
-- Gloss.com, www.gloss.com (Health & Beauty).
-- Lenox, www.lenox.com (Home & Garden).
A third-consecutive-year winner.
-- Musician's Friend, www.musiciansfriend.com (Music).
-- New Egg, www.newegg.com (Computer Hardware).
-- Perfume Bay, www.perfumebay.com (Health & Beauty).
-- QVC, Inc., www.qvc.com (Electronic Retailing).
A third-consecutive-year winner.
-- Recreational Equipment, Inc. (REI.com), www.rei.com
(Sporting Goods).
-- Scentiments.com, www.scentiments.com (Health & Beauty).
A third-consecutive-year winner.
-- Shoebuy.com, www.shoebuy.com (Clothing).
-- The Perfume Spot, www.theperfumespot.com (Health & Beauty).
-- The Vermont Teddy Bear Company, www.vtbear.com (Toys).
-- The Vision Forum, Inc., www.visionforum.com (Books & Magazines).
-- TowerHobbies.com, www.towerhobbies.com (Hobbies & Toys).
A fourth-year winner.
-- Zappos.com, www.zappos.com (Clothing).
-- ZipZoomFly.com, www.zipzoomfly.com (Computer Hardware).
-- Zzounds, www.Zzounds.com (Music).
Circle of Excellence Methodology In order to win a "Circle of Excellence" Platinum award, BizRate.com e-tailers must demonstrate outstanding performance during the 2003 holiday season (November 28 - December 24) and achieve a performance rating above the BizRate.com Gold Star average on all seven aforementioned a·fore·men·tioned adj. Mentioned previously. n. The one or ones mentioned previously. aforementioned Adjective mentioned before Adj. 1. service metrics, and based on at least 1,500 completed buyer surveys from each merchant's site. The awards are based on feedback from more than one million online buyers. BizRate.com's shopping search engine already features more than 3,000 quality, customer-rated online merchants. Customer Certified See certification. merchants allow themselves to be surveyed at the point of purchase by consumers regarding their online shopping experience over the holiday period. In addition, BizRate.com surveys customers a second time after a purchase has been delivered to better quantify Quantify - A performance analysis tool from Pure Software. such items as on-time delivery and a customer's intent to return to the merchant in the future. BizRate.com's point-of-sale monitoring system is free of charge to merchants. Ratings are unbiased buyer ratings to ensure the independence of all ratings. About BizRate.com Founded in 1996, BizRate.com is one of the largest, fastest, and most accurate shopping search engines on the Web. With an index of over 30 million product offers from more than 40,000 stores, BizRate.com uses ShopRank(TM), a proprietary shopping search algorithm In computer science, a search algorithm, broadly speaking, is an algorithm that takes a problem as input and returns a solution to the problem, usually after evaluating a number of possible solutions. , to produce the industry's most relevant search results by weighing price, popularity, and availability of products against the reputations of merchants that sell them. At the heart of ShopRank(TM) are BizRate.com's signature merchant and product ratings, collected from more than one million online buyers each month, making them the most reliable ratings on the Web. Every week, the BizRate.com shopping search engine prepares millions of shoppers to make smarter, more confident purchases and sends them directly to the checkout page of thousands of online merchants. |
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