BizLand.com Appoints John Nusslein as Vice President of Customer Service and Operations.Business/Technology Editors BURLINGTON, Mass.--(BUSINESS WIRE)--March 28, 2000 Former Onecore.com Executive to Strengthen Customer Relationship with BizLand's Nearly 400,000 Members BizLand.com(TM), the leading Internet hub for small business, today announced it has appointed John Nusslein as Vice President of Customer Service and Operations. Nusslein will develop a world-class customer care infrastructure to service the needs of BizLand.com's nearly 400,000 member companies. "John Nusslein's experience developing sophisticated customer service programs is an excellent addition to our core leadership team and speaks directly to our commitment to serving BizLand.com members," said Steve Sydness Steven "Steve" Sydness, born c. 1956, is a politician and businessman who was a North Dakota Republican Party candidate for one of North Dakota's United States Senate seats in 1992, and is the current CEO of the Endurance International Group in Massachusetts. , BizLand.com chief executive officer. "As Vice President of Customer Service and Operations, John will be responsible for listening, responding and staying a step ahead of the needs of our growing 400,000 member base. It is our intention to create the most unique and personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service experience in the Internet small business space." "This is an exciting opportunity, during a time when the economic focus is on the small business market. My goal is to strengthen BizLand.com's relationship with its members through the development of a customized customer service model and program that will meet the ever-changing needs of small and emerging businesses," said Nusslein. Prior to joining Bizland.com, Nusslein was vice president of brokerage operations at Onecore.com, a financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. website. As one of the original employees of Onecore.com, Nusslein created the customer service department and was responsible for the establishment of an Internet based broker/dealer, and selection and negotiation of pricing and service agreements. Nusslein served as manager of operations and customer service at Fidelity Investments Fidelity Investments is a group of privately held companies in the financial services industry. It is made up by two independent but closely cooperating companies, Fidelity Management and Research Corporation (FMR Co. Investment Advisor Investment Advisor 1. A person making investment recommendations in return for a flat fee or percentage of assets managed, known as a commission. 2. For mutual fund companies, it is the individual who has the day-to-day responsibility of investing and monitoring the cash and Group. There, he was instrumental in developing a proactive operational and customer support service for registered investment advisors Registered Investment Advisor (RIA) is a designation obtainable in the United States by an individual who has registered with the U.S. Securities and Exchange Commission or state regulatory agency (where the primary business is situated or multiple States in some cases) in . He successfully developed and implemented a customer service inbound call tracking database and launched an initiative that reduced manual filing costs by 75 percent. Nusslein earned a B.S. and M.B.A. from Bentley College Bentley College is located at 175 Forest Street in Waltham, Massachusetts, 10 miles west of Boston. Founded as a school of accounting and finance in Boston's Back Bay neighborhood, Bentley moved to Waltham in 1968 and today is ranked 31 on Business Week's top 100 undergrad and is the president of the New England New England, name applied to the region comprising six states of the NE United States—Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut. The region is thought to have been so named by Capt. Broker Dealer & Investment Advisor Association. About BizLand BizLand.com (www.BizLand.com) is the leading Internet hub for small business, created to help small companies capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. the power of e-business. The Burlington, MA company provides its members with a complete array of free web-based services like website hosting, e-commerce storefronts, business promotional tools and other technology services for small businesses online. BizLand.com also cultivates a strong small business community through its forums, small business content, chat rooms and advice from industry experts. Since its launch in July 1999, BizLand.com's membership community has grown exponentially to over 400,000 members. All trademarks, service marks and company names are the property of their respective owners |
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