Binders and Tapes From the Fourth Annual Conference On Premier Patient and Guest Services Now Available.Business Editors & Health/Medical Writers BIOWIRE2K LARCHMONT, N.Y.--(BW HealthWire)--Dec. 3, 2001 If you missed the Fourth Annual Conference on Premier Patient and Guest Services, sponsored by Mary Ann Liebert publishers (www.liebertpub.com) and presented by BioConferences International, (www.bioconferences.com) held in October in Boston, you can now purchase presentation binders and audiotape au·di·o·tape n. 1. A relatively narrow magnetic tape used to record sound for subsequent playback. 2. A tape recording of sound. tr.v. sets of the entire conference for just $695 ($595 for Society of Premier Patient Services members). Sessions include: Premier Services in a Premier Hospital: A CEO's Perspective Frank Corvino, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President, Greenwich Hospital, CT Premier Services in the Ambulatory Care ambulatory care n. Medical care provided to outpatients. ambulatory care, n the health services provided on an outpatient basis to those who can visit a health care facility and return home the same day. Environment Denise Pelle, Beth Israel Hospital See:
Craig Solle, Mountainside Hospital, NJ Taking the Premier Concept to Specialty Hospitals and the Advent of Boutique Hospitals John Marinez, Fox Chase Caner Center, PA Joseph Martini, Spaulding Rehabilitation Network & Hospital, MA Premier Patient Aftercare af·ter·care n. Follow-up care provided after a medical procedure or treatment program. aftercare the care and treatment of a convalescent patient, especially one that has undergone surgery. : The Missing Link Andrew Sternlicht, MD., Hotel Recovery Inc. Karen Kenney, RN, Hotel recovery Inc. Developing Your International Client Base Stephen Gudgell, Mayo Clinic, MN Revenue-Producing Ideas Judy Stewart, Creative Sense, CT Patient Satisfaction Irwin Press, Press Ganey, IN Nursing in the Premier Unit Aleli Frias, Johns Hopkins, MD It's About Revenue, Not Costs: Why Premier Facilities Thrive in an Era of Managed Care David M. Jones, Partners Healthcare Donna Jenkins, Massachusetts General Hospital Massachusetts General Hospital Health care The major teaching hospital for Harvard Medical School, widely regarded as one of the best health care centers in the world Instilling the Service Culture in Your Organization Leslie Bank, Greenwich Hospital, CT Stuart Spurlock, Medical City Dallas Hospital Medical City Dallas is a hospital located at 7777 Forest Lane in north Dallas, Texas (USA). It is operated by Hospital Corporation of America. External link
Training: Lighting the Customer Service Fire Sue Fredericks, On Purpose, Inc., NY If you attended the conference, you can order a set of tapes at the special price of $95. To order or for more information, contact jgallichio@liebertpub.com, 914/834-3100, ext. 629 or fax 914/834-4329. Or you can order online by visiting our websites www.bioconferences.com or www.mmisonline.com. |
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