BindView Development Corporation Chooses ONYX Customer Center to Manage All Aspects of Sales Force Automation.

BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 18, 1998--ONYX Software(R) Corporation, a leading provider of enterprise relationship management solutions optimized for Microsoft(R) BackOffice(tm), today announced that BindView Development Corporation has selected ONYX Customer Center(tm) to manage and automate their sales processes.

BindView Development, located in Houston, is a developer of network systems management software. In 1997, BindView was named as one of Inc. Magazine's 500 fastest-growing private companies in America.

"Our previous solution was not able to manage our needs and provide the information necessary to move our company forward at the rapid rate we required. ONYX Customer Center is so flexible and customizable that we can map our unique and specific processes into the solution. In selecting ONYX Customer Center, we knew it had the ability to produce the results we need," said David Pulaski, vice president, North American sales, for BindView. "When Customer Center is implemented, we will be able to produce real-time reports in a matter of seconds, rather than relying on static manual reporting tools. In the next six months, we plan to extend our use of Customer Center to our European offices in Frankfurt and Paris and our technical support and marketing group in Houston."

Improved sales and reporting

BindView Development will implement ONYX Customer Center for use in sales automation and reporting. BindView will also use ONYX Web Wizards(tm) and the ONYX High Tech Industry Process Module to leverage best practices, pre-configured screens and industry specific reports. Out of the box, ONYX Customer Center will deliver an easily queried customer data source and provide the ability to segment prospect information by factors relevant to each sales representative. Previously, BindView's sales team manually gathered literature packets and faxed materials to prospects. Through Customer Center, these processes are automated, allowing BindView's representatives to spend more time concentrating on selling. By automating their sales processes and providing their sales force with tools to more effectively manage their accounts, BindView expects to see significant savings in time and money.

"We have found that the difficulty in getting projects like this off the ground is three-fold," said Pulaski. "The first problem is finding a vendor that delivers what is promised. The second is performing the data migration to the new system. And last, but certainly not least, adapting the new software application to match your business. ONYX succeeded in all of these areas with flying colors. The product is excellent and fast. A top-notch partner performed the data migration and customization. Their expertise was only surpassed by their dedication. They mapped the process out for us, took a tremendous amount of time to learn our business and how to best map it into their application. I can't say enough about the entire team that was hand picked by ONYX. We couldn't be more pleased -- especially since this is a living application and we will need to rely on this same team as we grow our business."

In terms of reporting, Customer Center will revolutionize the status quo of reporting for BindView. Utilizing Customer Center's reporting functionality, BindView will be able to access live, real-time data that is critical for forecasting, decision-making, measuring effectiveness, and providing a view into the health of the organization.

About BindView Development Corporation

BindView Development Corporation develops, markets and supports a suite of systems management software products, which manage the security and integrity of complex, distributed client/server networks operating on Microsoft Windows NT and Novell NetWare environments. The company's primary product line, BindView Enterprise Management System, provides software solutions for systems administration, security management, enterprise inventory of LAN assets and Year 2000 assessment of PC hardware and software. To learn more about BindView, visit www.bindview.com.

About ONYX Software

ONYX Software builds front-office systems that enable fast-moving, global companies to access, share and leverage the value of customer information for rapid, quantifiable returns. ONYX is headquartered in Bellevue, Wash., with offices in the Americas, Europe, Asia and Australia. ONYX Customer Center, winner of the 1998 Codie Award for best enterprise client/server application, provides marketing sales, service and support teams with a single, comprehensive view into all customer information. ONYX Software customers include companies such as American Express, Brooklyn Union Gas, Datastream, Northwest Permanente, Piper Jaffray Companies, Providence Health Plans, and Visio Corporation. To learn more about ONYX Software, call 888/ASK-ONYX, email [e-mail] or visit the ONYX Web site at www.onyx.com.

ONYX and Total Customer Management are registered trademarks. ONYX Software, ONYX Customer Center, ONYX Customer Center-Unplugged, ONYX Web Wizards, and ONYX Channel Connect are trademarks of ONYX Software Corporation. Microsoft, BackOffice and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. All product and company names should be considered trademarks of their respective companies.