BindView Announces New Premium Support Options.Business Editors/High-Tech Writers HOUSTON--(BUSINESS WIRE)--March 22, 2004 Enabling customers with a tailored 24x7 program for managing problem resolution, BindView Now part of Symantec Corporation, BindView Development Corporation (NASDAQ: BVEW) was founded in 1990 by Eric Pulaski - who remained as Chairman of the Board and Chief Executive Officer up until the acquisition by Symantec in December 2005. Corp. (Nasdaq:BVEW BVEW Binary View ), a leading provider of proactive business policy, IT security and directory management software worldwide, announced today new Premium Support options from its team of Technical Support Professionals. Premium Support is designed expressly for organizations that desire a tailored support program, including expanded coverage and direct, hands-on hands-on adj. Involving active participation; applied, as opposed to theoretical: "We're involved in hands-on operations, pulling levers, pushing buttons" Arthur R. Taylor. interaction to secure and manage their business-critical IT environments. As a packaged offering, BindView Premium Support makes continuous, around-the-clock service available to customers, including evenings, weekends and holidays, with problem resolution calls handled by senior Technical Support Representatives. Premium Support customers are given priority status through an expedited call path, and they may also pre-schedule required technical support sessions at specific times and intervals to suit their needs. "With the complexity of today's business-critical IT infrastructures and the increasing number of threats our customers are facing each year, the ability to expeditiously ex·pe·di·tious adj. Acting or done with speed and efficiency. See Synonyms at fast1. ex resolve technical issues is crucial to their operational and financial success," said BindView President and Chief Executive Officer Eric Pulaski. "With Premium Support, we proactively engage with our customers to help them anticipate problems before they occur and respond at the highest level of urgency to manage impending im·pend intr.v. im·pend·ed, im·pend·ing, im·pends 1. To be about to occur: Her retirement is impending. 2. and current threats to their IT environment." The newly added Premium Support program also allows organizations to include a Technical Account Manager (TAM) as part of their plan. TAMs serve as the customer's internal service advocate, providing a dedicated, single point of contact and an escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. path for managing technical issues. At the customer's discretion, the TAM is available for weekly conference calls to review the status of open issues and provide quarterly reporting on technical issues and program progress. Customers selecting the TAM option also benefit from an annual Health Check performed by BindView's Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organization. The Health Check is performed to ensure maximum return on and optimal deployment of customers' BindView investment, helping to ensure proper function and complete utilization. Providing customers with proactive insight into potential problems, the Health Check helps to prevent business disruptions and losses. To extend their knowledge base or discuss issues with other BindView customers, both Premium Support and Standard Support customers have direct access to the BindView Customer Portal on bindview.com. Through the portal, organizations can directly report incidents, download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. hot fixes, service packs, planning and deployment guides, user guides, product utilities, customer reports and new version releases. BindView's new Premium Support option is available now. For additional information, please visit our Web site: www.bindview.com/Resources/Datasheets/BindViewTechnicalSupportDS.pdf About BindView BindView Corp. is a leading provider of proactive business policy, IT security and directory management software worldwide. BindView solutions and services enable customers to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. and automate To turn a set of manual steps into an operation that goes by itself. See automation. policy compliance, vulnerability assessment A Department of Defense, command, or unit-level evaluation (assessment) to determine the vulnerability of a terrorist attack against an installation, unit, exercise, port, ship, residence, facility, or other site. , directory administration and migration across the entire organization. With BindView insight at work(TM), customers benefit from reduced risk and improved operational efficiencies with a verifiable return on investment. More than 20 million licenses have shipped to 5,000 companies worldwide, spanning all major business segments and the public sector. Contact BindView via e-mail at info@bindview.com or visit BindView's World Wide Web site at www.bindview.com. BindView can also be reached at 1-800-749-8439 or at 1-713-561-4000. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion