Billserv Selects Network Appliance Storage Solutions for IBM DB2 Databases.

Business Editors/High-Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--Sept. 4, 2001

Network Appliance(TM), Inc. (Nasdaq:NTAP), the leading provider of network-attached data access and content delivery solutions, today announced that Billserv, Inc. (Nasdaq:BLLS), the leading electronic bill presentment and payment (EBPP) outsourced solution provider, has deployed NetApp(R) enterprise-class filers in their IBM(R) DB2(R) database environment. With Network Appliance providing the optimal network storage to support its DB2 Universal Database(R) (UDB) servers, Billserv is able to store, manage, and protect the exponential growth of its data easily and efficiently.

Billserv is using NetApp storage solutions in a DB2 UDB environment to house and manage electronic billing, online customer care resources, and Internet marketing and communication. Billserv has over 3 billion paper bills under contract and that number is continuing to grow rapidly, requiring scalable storage solutions that can integrate seamlessly with its DB2 platform without requiring a lot of IT maintenance and administration. Coupled with IBM DB2 technology, NetApp filers offer Billserv high availability, scalability, and reliability at a low total cost of ownership.

"To continue to match the growth of our business, we must deploy storage solutions that can scale with us to power our mission-critical databases and ensure our customers have access to data anytime, anywhere. NetApp solutions complement DB2 universal databases, raising the bar for how we view data management," said Louis Hoch, president and COO at Billserv. "We promise our customers the highest quality of service and demand the same from our network infrastructure. Network Appliance fits that bill."

"Network Appliance Center-to-Edge(TM) solutions solve the most complex challenges for mission-critical database applications. Our unique appliance approach removes complexity, resulting in an inherently more stable solution -- a sharp contrast with traditional alternatives that merely attempt to manage complexity. With NetApp storage solutions providing superior data availability and IBM DB2 offering integrated backup capabilities for enhanced database operation, Billserv is profiting from a dramatic improvement in the way it stores, protects, and manages its client's data," noted Rich Clifton, vice president of commercial solutions at Network Appliance.

About Billserv, Inc.

Billserv, Inc. is the leading electronic bill presentment and payment Outsourced Solution Provider, delivering comprehensive, cost-effective solutions for presenting and servicing consumer bills for payment via the Internet. As part of an integrated EBPP solution, the company also provides market-leading Internet customer care and direct marketing applications. Billserv consolidates customer billing information and then securely delivers it to distribution end points and to the client's own presentment and payment site, hosted by Billserv. The company has relationships with all major EBPP distribution channels, including CheckFree, Spectrum, MasterCard RPPS, Paytrust, Metavante and BillingZone, giving companies and customers the widest array of Web sites from which to deliver, view, pay and manage bills. For additional information, visit http://www.billserv.com or call 210/402-5000.

About Network Appliance

Network Appliance, Inc., a leader in network file storage and content delivery, has been providing data access solutions since 1992, and is a member of both the S&P 500 and NASDAQ 100 index. Major corporations and service providers, including Lycos, Yahoo!, Citicorp Securities, Siemens, Lockheed, Cisco, Motorola, and Texas Instruments have deployed NetApp solutions.

The company pioneered the concept of the "network appliance," an extension of the industry trend toward dedicated, specialized products that perform a single function. NetApp's storage and content delivery platforms (filers and NetCache(R) appliances) are coupled with powerful content distribution and reporting software. This Center-to-Edge solution offers seamless data management from the back-end data center to the edge of the network quickly, simply, and reliably. The Network Appliance product portfolio utilizes the company's innovative data access software, known as the Data ONTAP(TM) operating system, as well as standards-compliant hardware. It also offers multiprotocol support and transparent integration for UNIX(R) and Windows(R) environments.

Note to Editors: NetApp and NetCache are registered trademarks and Network Appliance, Center-to-Edge, and Data ONTAP are trademarks of Network Appliance, Inc. in the U.S. and other countries. Windows is a registered trademark of Microsoft Corp. UNIX is a registered trademark of The Open Group. IBM and DB2 are registered trademarks of International Business Machines Corp. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.