Billing software.edocs Inc., a provider of customer self-service and e-billing software solutions, has announced general availability of the latest release of its software platform. Version 4.0 introduces new and enhanced business-to-business (B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business ) capabilities for e-invoicing, business reporting and analytics, enterprise hierarchy management and online self-care that help companies gain additional operational efficiencies and improve customer service. Natick, Mass.-based edocs' eaSuite Version 4.0 targets B2B billers, which make up approximately half of edocs' current customer base. Research firm Gartner Inc. estimates that the average B2B biller bill·er n. One that bills, as: a. A clerk who prepares bills. b. A machine used in preparing bills. can save $10.1 million annually by delivering invoices over the Web, automating disputes and payments and migrating phone calls to Web-based self-service. For example, companies spend more than $1 per minute/per call today, on average, to service businesses customers over the phone. In addition, 30-50 percent of B2B invoices have exceptions or disputes requiring human interaction and delaying payments. The reconciliation process tends to be highly manual, leading to long resolution times and high receivables Receivables An asset designation applicable to all debts, unsettled transactions or other monetary obligations owed to a company by its debtors or customers. Receivables are recorded by a company's accountants and reported on the balance sheet, and they and include all debts owed balances, resulting in poor days sales outstanding In accountancy, Days Sales Outstanding is a company's average collection period. A low figure indicates that the company collects its outstanding receivables quickly. Typically it is looked at either quarterly or yearly (90 or 365 days). (DSO See CSO. ) numbers. Web: www.edocs.com |
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