Bill DeLong Joins Progress Software as Vice President of Worldwide Customer Services and Operations; Former Dell Executive Reinforces Progress' Strong Commitment to Application Partner and Customers Satisfaction.BEDFORD Bedford, town, England Bedford, town (1991 pop. 75,632), county seat of Bedfordshire, central England, on the Ouse River. It is an important industrial center; diesel engines, pumps, turbines, agricultural machinery, electrical equipment, and transistors , Mass. -- Progress Software Corporation (Nasdaq: PRGS PRGS Phosphoribosylglycinamide Synthetase ), a global supplier of application infrastructure software used to develop, deploy, integrate and manage business applications, today announced that Bill DeLong has been named vice president of worldwide customer services and operations for its OpenEdge A development and database platform from Progress Software Corporation, Bedford, MA (www.progress.com) that runs on Windows, Linux and various Unix versions. It includes a 4GL-based language and relational DBMS, but also interfaces to Oracle, SQL Server and other databases. Division. DeLong is responsible for all customer experience related activities with a special emphasis on enhancing the value of PSC's service offerings to achieve the highest level of application partner and end-user (job) end-user - The person who uses a computer application, as opposed to those who developed or support it. The end-user may or may not know anything about computers, how they work, or what to do if something goes wrong. customer satisfaction. "Progress Software has an unparalleled partner program and an exceptional record of serving its customers," said Bill DeLong. "While the rest of the software industry is just recognizing the unique needs of the mid-market, Progress' success is firmly rooted in its close working relationship with partners all over the world, helping them achieve their business objectives. I look forward to being part of the Progress team as we continue to set the standard for serving customers." Prior to joining Progress, DeLong was director of services for Dell's Corporate Business Group, where he was responsible for services delivery and services sales to Dell's top 2,500 corporate and global customers. While at Dell, DeLong delivered outstanding results by expanding the company's rapidly growing managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality offering. Additionally, DeLong was in charge of worldwide customer satisfaction, technical support and executive relationship management while serving as vice president of worldwide technical support and services at Candle Corporation, a leading systems management software company. DeLong also held a number of executive and management roles during an 18-year tenure at IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) . "Progress has brought Bill on board as part of an ongoing effort to support our 2,000 world-wide application partners and over 100,000 end-user organizations with the necessary services and support they need to be successful," said David Ireland David Neil Ireland (born 24 August, 1927) is an Australian novelist. David Ireland was born in Lakemba in New South Wales in 1927. Before taking up full-time writing in 1973 he undertook the classic writer's apprenticeship by working in a variety of jobs ranging from , president of the Progress OpenEdge Division. "With over 25 years of experience in successfully managing services and operations in the high tech industry, Bill is the perfect person to lead our customer services efforts. We look forward to his contributions." About Progress Software Corporation Progress Software Corporation (Nasdaq: PRGS) is a global industry leader providing application infrastructure software for all aspects of the development, deployment, integration and management of business applications through its operating units operating unit A type of operating company that engages in transactions with outsiders and that is owned by another business. For example, in 1995 the stockholders of Capital Cities/ABC approved a $19 billion merger with the Walt Disney Company, whereupon : Progress OpenEdge Division, Sonic Software, DataDirect Technologies, and Progress Real Time Division. Headquartered in Bedford, Mass., Progress can be reached at www.progress.com or +1-781-280-4000. Progress is a registered trademark of Progress Software Corporation in the U.S. and other countries. Any other trademarks or service marks contained herein are the property of their respective owners. |
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